Cargo Partner Management Leaders

Trendyol Group; İzmit; On-site; TRY 150,000 - 300,000; Full time

Job summary

A leading e-commerce company in Turkey is seeking an Operations Manager to ensure seamless delivery operations across warehouses. The ideal candidate will have a Bachelor's degree, at least 2 years of leadership experience, and a strong analytical mindset. You will coordinate with 3PL partners, analyze delivery KPIs, and engage in projects to enhance the customer experience. This role offers a hybrid working model and excellent benefits.

Benefits

Hybrid working model with flexibility

Customisable FlexBenefits budget

Well-being support

Personalised training allowance

Opportunities for growth

Qualifications

• Minimum of 2 years leadership experience required.
• Experience in logistics sectors is a must.
• Ability to work in a fast-paced environment.

Responsibilities

• Track and solve problematic cases in delivery processes.
• Direct and coordinate 3PL partners for delivery improvements.
• Analyze delivery KPIs daily and monitor 3PL performance.

Skills

Analytical mindset

Customer-oriented approach

Strong communication skills

Proactive problem-solving

Experience in logistics

Education

Bachelor's degree from related departments

Job description

About the Team

At Trendyol Operations, we optimize systems, enhance efficiency, and harness technology to deliver seamless e-commerce experiences. From robotics to automation, we leverage cutting-edge solutions to meet the needs of millions. We work cross-functionally with teams across the business, turning ambitious goals into reality through data, speed, and teamwork. In a culture that values ownership, impact, and inclusivity, we grow together — as individuals and as a team.

About the Role

In this role, you will be responsible for ensuring seamless delivery operations across Trendyol warehouses and international transfer centers. By acting as the single point of contact for 3PL partners, you will monitor daily KPIs, analyze customer complaints, and address performance gaps to improve the delivery journey. You will play a key role in identifying pain points, driving process improvements, and contributing to projects that enhance customer and cargo experience. This position requires a data-driven mindset, problem-solving skills, and a proactive approach to keeping up with industry best practices.

YOUR MAIN RESPONSIBILITIES

• Track and solve problematic cases in delivery processes for Trendyol warehouses and international transfer centers
• Direct and coordinate 3PL partners as a single point of contact to improve the delivery journey,
• Analyze delivery KPIs on a daily basis and monitor 3PL performance to eliminate defects,
• Analyze delivery related Customer complaints, define pain points and take actions with a collaborative approach,
• Engage with projects, to provide insights into customer/cargo needs and requirements, to improve quality of experience and journey
• Keep up with industry trends and best practices.

QUALITIES WE'RE LOOKING FOR

• Bachelor degree from related departments of universities,
• Have a minimum of 2 years leadership experience,
• Having an analytical mindset, customer and result-oriented approach,
• Able to work within a dynamic and fast-paced environment,
• Solution oriented and proactive,
• Strong communicator and able to follow work effectively,
• Experience in logistics sectors is must and cargo sectors is a plus,
• Proactive and results oriented approach,
• Open minded, innovative conceptual thinking ability,
• Excellent verbal, written and presentation skills in English
• This position includes executive experiences.

What We Offer

Hybrid working model with flexibility

a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.

Customisable FlexBenefits budget

Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.

Well-being support

Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.

Personalised training allowance and learning opportunities

Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.

Responsibility from day one

Take full ownership from the start in a culture where every voice is heard and valued.

A diverse, international team

Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.

Opportunities to grow with the best

Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.

Meaningful connections beyond tasks

Be part of team rituals, events, and social activities that help us stay connected and inspired.

Take the Next Step

If this role excites you, apply today, we look forward to taking the next step with you.

Want to get to know the team better first? Explore our Career Website,LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.