Call Center Manager

Michael Page Türkiye; Fatih; On-site; TRY 150,000 - 300,000; Full time

Job summary

A leading healthcare company in Istanbul is seeking a Call Center Manager to lead their operations. The ideal candidate will have 5-7 years of experience in call center management, with strong leadership and analytical skills to drive performance improvements and team development.

Benefits

Collaborative work environment

Qualifications

• 5-7 years of experience in call center management or a related field.
• Proven experience managing call center operations.
• Proficiency in English.

Responsibilities

• Lead and manage call center teams efficiently.
• Define and monitor performance metrics.
• Design and deliver training programs.

Skills

Leadership

Analytical Skills

Communication

Reporting

Job description

• Great Opportunity
• Wide Range of Responsibilities

About Our Client

We are looking for a Call Center Manager for our client, a leading healthcare company based on the Asian side of İstanbul.

Job Description

• Lead, motivate, and manage call center teams efficiently
• Define, monitor, and evaluate performance metrics regularly
• Oversee detailed and accurate reporting and ensure timely communication with senior management
• Develop and implement continuous improvement plans
• Design and deliver training and development programs
• Analyze processes to improve operational efficiency and quality

The Successful Applicant

A successful Call Center Manager should have:

• Proven experience managing call center operations.
• 5-7 years of experience in call center management or a related field
• Strong leadership skills with a dynamic, proactive, and persistent attitude
• Excellent reporting and analytical skills
• Proficiency in English
• Results-oriented, detail-focused, with excellent communication skills

What's on Offer

• A professional and collaborative work environment.

This is an exciting opportunity for experienced professionals to advance their careers in a leadership role. If you are ready to make an impact, we encourage you to apply today!