Automation Lead

MetLife México; Fatih; On-site; TRY 3,613,369 - 4,516,712; Full time

Benefits offered by this job

Private health insurance

Life insurance

Employer pension plan

Meal allowance

Transportation allowance

Work from home allowance

Cultural Heritage Day off

Job summary

MetLife México is looking for an Automation Lead to enhance operational processes through automation. The role centers on utilizing Microsoft Power Platform technologies like Power Automate and Power Apps, as well as VBA and Java to deliver efficient solutions. Candidates should have a Bachelor's degree in a relevant field and substantial experience in operational processes. Benefit offerings include private health insurance, a pension plan, meal and transportation allowances, and work-from-home support, fostering holistic well-being.

Qualifications

• Bachelor’s degree in Econometrics, Statistics, Computer Science, Information Technology, Engineering, or a related field.
• Experience in operational processes and process improvement initiatives.
• Proven hands-on experience with Microsoft Power Platform, especially Power Automate and Power Apps.
• Strong VBA skills with experience in operational automation.
• Java knowledge, preferably for integrations or background automation solutions.
• Knowledge of or experience with AI and intelligent automation solutions.
• Strong understanding of workflow design and business process automation.
• Analytical mindset with strong problem-solving skills and attention to detail.
• Strong communication and collaboration skills, with the ability to work closely with Operations teams.
• Good command of English.

Responsibilities

• Analyze existing operational processes, identify inefficiencies, and define process improvement and automation opportunities.
• Design, develop, and implement automation solutions using Microsoft Power Platform for operational workflows.
• Apply process improvement methodologies to simplify, standardize, and optimize operational activities.
• Develop supporting automation and integration solutions using VBA and Java where required.
• Utilize AI and intelligent automation approaches within operational processes.
• Maintain, monitor, and troubleshoot existing Power Automate flows.
• Work closely with Operations teams to translate business needs into technical automation solutions.
• Prepare documentation for automated processes and provide training and ongoing support.
• Stay up to date with new features and capabilities of Microsoft technologies.

Skills

Microsoft Power Platform

VBA

Java

AI solutions

Analytical mindset

Communication skills

Education

Bachelor’s degree in relevant field

Tools

Power Automate

Power Apps

Job description

The Automation Lead – Operations is responsible for analyzing, improving, and automating end-to-end operational processes to increase efficiency and reduce manual workload. This role focuses on process improvement within Operations and leverages Microsoft Power Platform (especially Power Automate and Power Apps), VBA, Java, and AI-based solutions to deliver sustainable automation.

The role works closely with Operations teams, business units, business analysts, and the MetLife Group Center of Expertise to streamline workflows and drive operational excellence.

Key Responsibilities

• Analyze existing operational processes, identify inefficiencies, and define process improvement and automation opportunities
• Design, develop, and implement automation solutions using Microsoft Power Platform (Power Automate, Power Apps) for operational workflows
• Apply process improvement methodologies to simplify, standardize, and optimize operational activities
• Develop supporting automation and integration solutions using VBA and Java where required
• Utilize AI and intelligent automation approaches (e.g., decision support, data analysis, classification) within operational processes
• Maintain, monitor, and troubleshoot existing Power Automate flows and ensure their stability and performance
• Work closely with Operations teams to translate business needs into technical automation solutions
• Prepare documentation for automated processes and provide training and ongoing support to end users
• Stay up to date with new features and capabilities of Microsoft Power Automate and related Microsoft technologies, and assess their applicability to Operations

Required Qualifications

• Bachelor’s degree in Econometrics, Statistics, Computer Science, Information Technology, Engineering, or a related field
• Experience in operational processes and process improvement initiatives
• Proven hands‑on experience with Microsoft Power Platform, especially Power Automate and Power Apps
• Strong VBA skills with experience in operational automation
• Java knowledge, preferably for integrations or background automation solutions
• Knowledge of or experience with AI and intelligent automation solutions
• Strong understanding of workflow design and business process automation
• Analytical mindset with strong problem‑solving skills and attention to detail
• Strong communication and collaboration skills, with the ability to work closely with Operations teams
• Good command of English

Benefits We Offer

Our benefits are designed to care for your holistic well‑being with programs for physical and mental health, financial wellness, and support for families.

We offer private health insurance for you and your family, life insurance, employer pension plan, meal and transportation allowance, as well as a work from home allowance. We also provide a cultural Heritage Day off, and "back to school" and "school report day" leaves and much more!