Assistant

Abroad Work; Fatih; On-site; TRY 25,000 - 35,000; Full time

Job summary

A leading hospitality service provider is seeking a Guest Service agent/Assistant in Fatih, Turkey. The successful candidate will be responsible for Front Desk and Business Centre operations, ensuring high guest satisfaction, and addressing guest queries and complaints. Experience in a similar role is preferred. This position is crucial for maintaining a welcoming atmosphere in the hotel.

Responsibilities

• Responsible for Front Desk operations and Business Centre operations.
• Meet, greet and direct guests who enter the lobby area.
• Ensure that all guest queries and incidents are responded to promptly.
• Handle all guest requests and complaints.
• Coordinate with Manager to ensure proper hotel operations.

Job description

Overview

Guest Service agent/Guest Service Assistant – USA

Responsibilities

• Responsible for Front Desk operations and Business Centre operations.
• Meet, greet and direct guests who enter the lobby area.
• Ensure that all guest queries and incidents are responded to promptly and to the satisfaction of the guest.
• Handling all guest requests and complaints.
• Handling all VIP amenities and Amenity voucher, handling of courtesy calls of guests.
• Taking Check in Check out
• Following and maintaining the log book, so the next shift can follow up.
• Coordinate with Manager, and ensure proper running of the hotel during the shift.
• Ensure a very high level of guest service is constantly maintained for reception, lobby area.
• Comply with hotel security, fire regulations and all health and safety legislations.
• Demonstrate a thorough understanding of all facilities and services provided within hotel and identify opportunities for up selling and promoting when appropriate.

Note: This refined description removes non-job content and boilerplate terms while preserving the responsibilities and expectations relevant to the role.