Analytics Manager

NielsenIQ; Fatih; Hybrid; TRY 60,000 - 80,000; Full time

Job summary

A leading consumer intelligence company in Turkey is seeking an experienced professional to manage key accounts in the FMCG industry. Responsibilities include overseeing client portfolios, resolving issues, and providing expert support on retail panel data. The ideal candidate has a university degree, at least 5 years of experience in FMCG Retail, and is fluent in English and Turkish. This role offers a hybrid working model with a focus on client satisfaction.

Benefits

Access to learning platforms

Flexible working environment

Life and health insurance

Additional paid days off

Transportation allowance

Qualifications

• Minimum 5 years of experience in FMCG Retail and/or Trade Marketing.

Responsibilities

• Manage a portfolio of retail panel clients, ensuring high client satisfaction.
• Act as a mediator for client feedback and issues.
• Oversee the delivery of client results and data accuracy.
• Provide expert support on retail panel data and client training.

Skills

Excellent presentation skills

Great analytical skills

Ability to bring added value in teamwork

Awareness of the clients’ needs

Fluency in English and Turkish

Education

University degree in Mathematics or Engineering

Job description

RESPONSIBILITIES

• Deal with key accounts in FMCG Industry
• Manage a portfolio of retail panel clients, acting as a key point of contact for inquiries, ensuring timely responses and high client satisfaction.
• Build and maintain strong, long-lasting relationships with clients.
• Act as a mediator to address any client feedback on services and products, resolve issues working with internal teams to drive continuous improvement, and ensure a positive outcome while maintaining client trust and satisfaction.
• Oversee the delivery of client results, ensuring timelines, and client expectations are met
• Ensure the accuracy and integrity of retail panel data being provided to clients, working closely with internal teams to validate data consistency.
• Work closely with sales, operation, analytics, and product teams to ensure that the client's needs are communicated effectively across the organization.
• Cooperate effectively with regional and global teams
• Identify opportunities to expand client relationships through additional services or products, communicating these to internal sales teams
• Provide expert support on retail panel data, resolving client issues related to data reading, delivery, and reporting.
• Support clients for interpretation of data and provide comprehensive training to clients, ensuring their ability to understand and leverage research findings effectively.
• Planning and coordinating all communication activities
• Guiding the client service team on activities and strategies to enhance client engagement and satisfaction.

REQUIREMENTS

• University degree, ideally in Mathematics or Engineering
• Min. 5 years of experience in FMCG Retail and/or Trade Marketing
• Excellent presentation skills
• Great analytical skills
• Ability to bring added value in teamwork
• Awareness of the clients’ needs
• Fluency in English and Turkish

WE OFFER

• Work in an international, multicultural environment
• Hybrid & flexible working module
• Access to learning platforms, mentorship programmes, and educational support to keep developing your skills
• Peer-to-peer recognition program to enable feedback sharing and reward your achievements
• Life and health insurance
• Additional paid days off
• Monthly lunch ticket
• Transportation allowance
• Employee Assistance Program

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

#LI-Hybrid

#LI-PF1

Additional Information

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the‑art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion