After Sales Service Manager

ARVEN CONSULTANCY; Tuzla; On-site; TRY 150,000 - 300,000; Full time

Job summary

A leading manufacturing firm in Turkey is seeking an After Sales Service Manager to establish and lead the after-sales structure. You will manage service and warranty operations, enhance customer satisfaction, and train technical teams. The ideal candidate has 8-10 years of experience in after-sales management and strong communication skills, and is willing to travel as needed.

Qualifications

• Minimum 8–10 years of experience in after-sales management, preferably in industrial manufacturing.
• Proven experience in setting up or managing service and technical operations.
• Strong knowledge of service, warranty, and spare parts management processes.

Responsibilities

• Design and implement after-sales strategy and operational standards.
• Manage service, warranty, and spare parts operations.
• Develop strategies to enhance spare parts sales.

Skills

Service management skills

Analytical mindset

Organizational skills

Leadership skills

Communication skills

Customer focus

Job description

After Sales Service Manager

With nearly 40 years of manufacturing experience, our client is one of Turkey’s leading industrial companies, specializing in machinery attachments, trailers, forklifts, and industrial equipment. As a strong local brand that continues to expand its presence both domestically and internationally, the company combines advanced engineering with a commitment to innovation and local production excellence.

As part of its growth journey, the company is seeking a dynamic After Sales Service Manager who will establish and lead the entire after‑sales structure. This role will be responsible for building service standards, developing customer satisfaction strategies, and creating a sustainable service culture that strengthens the company’s market reputation.

Key Responsibilities

• Design and implement the company’s after‑sales strategy and operational standards
• Structure and manage service, warranty, and spare parts operations
• Develop and implement dealership and service network standards
• Measure and improve customer satisfaction and service performance (KPI/SLA systems)
• Build, train, and manage technical service teams across regions
• Oversee warranty approval and technical reporting processes
• Develop strategies to enhance spare parts sales and operational efficiency
• Lead continuous improvement initiatives to elevate service quality

Qualifications

• Minimum 8–10 years of experience in after‑sales management, preferably in industrial manufacturing, automotive, heavy equipment, or forklift sectors
• Proven experience in setting up or managing service and technical operations
• Strong knowledge of service, warranty, and spare parts management processes
• Analytical mindset with strong organizational and leadership skills
• Hands‑on, field‑oriented professional with strong communication and customer focus
• Willingness to travel across regions as needed

Reports To:

Director / Deputy General Manager