[2025] - TR – Supply Planning & Customer Experience Specialist, L'Oréal Dermatological Beauty &[...]

L'oreal Usa; Fatih; On-site; TRY 30,000 - 50,000; Full time

Job summary

A leading global beauty company is seeking a Supply Chain Manager in Turkey, Marmara Bölgesi, Fatih. The role involves managing stock parameters, enhancing customer satisfaction, and driving initiatives for logistics performance. Ideal candidates have 4+ years of supply chain experience and strong analytical skills. This position offers the opportunity to contribute to sustainability and be part of digital transformation efforts.

Qualifications

• Min 4 years of experience in supply chain.
• Excellent communication skills in English.
• Ambitious and confident with initiative.

Responsibilities

• Define and manage stock parameters for inventory optimization.
• Analyze short- to mid-term availability challenges.
• Track distributor sell-through data.

Skills

Analytical problem-solving

Communication skills

Negotiation skills

MS Office Applications

Initiative

Job description

The world leader in beauty, present in 150 countries on five continents!

For more than a century, L’Oréal has devoted itself solely to one business: beauty. We strive to be the 1st beauty-tech company all around the world!

The group's mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. We want to bring beauty to all people. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires.

If you are ready to take charge of your career and join us on our quest for the next billion consumers, follow us to get the insider scoop on our business, culture, and tips on how to join us to shape the future of beauty. Join us!

WHAT YOU’LL DO

• Strategically define and manage stock parameters to optimize inventory levels while ensuring exceptional service to customers.
• Maintain a close watch on sell-in performance, fostering strong collaboration with Demand Planning, Sales, and Logistics teams to ensure alignment and responsiveness.
• Communicate monthly rolling 12-month schedule requirements to manufacturing facilities.
• Proactively analyze and resolve short- and mid-term availability challenges through close collaboration with factories.
• Develop and update procurement methods and parameters, including comprehensive logistic specifications.
• Collaborate with suppliers to implement and monitor action plans aimed at enhancing logistical services and performance.
• Establish and define preliminary logistical specifications for all new product references, ensuring smooth introductions.
• Maintain and update the product catalogue, ensuring accuracy and completeness.
• Monitor and analyze customer satisfaction through key Supply Chain KPIs, including Service Rate, Lead Time, OLA/OSA and Delivery Conditions.
• Identify, develop, and implement innovative service offerings (e.g., Next Day Delivery, customized delivery schedules, enhanced Service Level Agreements, customer prioritization) to significantly amplify the customer experience.
• Act as the primary advocate for customer satisfaction, owning the global Net Promoter Score (NPS) with a holistic 360-degree approach; identify core customer needs, expectations, and pain points, aligning them with business objectives.
• Drive continuous improvement initiatives for B2B tools, enhancing capabilities related to stock visibility, customer experience, and project management.
• Engage in proactive communication with business teams, Distributors, and Key Accounts regarding supply chain matters, diligently monitoring product supply risks and issuing timely notifications of potential issues.
• Track distributor sell-through data and implement necessary internal and external adjustments, including the effective management of stock in trade by using Vendor Managed Inventory (VMI).
• Collaborate cross-functionally with Customer Care, Supply Chain, and Sales & Operations Planning teams to define and refine customer segmentation strategies.
• Ensure the implementation and rigorous adherence to the Charter of Commitment across all relevant operations.

DO YOU HAVE WHAT IT TAKES

• Min 4 years of experience in supply chain
• Strong analytical problem-solving skills
• Good communication and negotiation skills
• Excellent communication skills in English
• Advanced level of MS Office Applications
• Ambitious, confident, and able to take initiative
• The ultimate place to win and achieve your career dreams if you take initiative and push the boundaries while helping others shine along the way
• Work with some of the biggest brands and experts in the business and the most passionate people
• Enablement to contribute to sustainability
• Opportunity to be at the center of digital transformation