Service Engineer à United States

[Job ID: 994105]

• Develop and maintain good working relationships with customers, ensuring that their technical issues and requirements are clearly understood and addressed in an effective and timely manner.
• Respond to internal and external customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, and procedures.
• Prepare and present clear and concise technical instructions, procedures, reports, specifications, and proposals.
• Communicate with and proactively support customers to act on Technical Information notices to enhance the plant.
• Identify potential failures with support from the 24/7 remote monitoring hub and expert support, and proactively engage customers to develop countermeasures.
• Analyze, track, and report monthly Reliability, Availability, and Maintainability (RAM) data and relevant KPIs for the LTSA, for the purposes of invoicing and for monitoring performance against the contractual guarantees and obligations. If necessary, recommend corrective actions.
• Review and present the monthly monitoring diagnostic reports to customers.
• Support the prospecting, developing, and winning of aftermarket sales opportunities.
• Travel to customer site locations in Singapore and Malaysia to support project and technical meetings.
• Collaborate and coordinate with various internal and external stakeholders (e.g., customers, LTSA Program Manager, Technical Advisors, Service Engineering team, Repair Facilities, and Local Vendors) to support the planning and successful execution of Planned or Unplanned Maintenance.
• Present and discuss plans and schedules for Planned or Unplanned Maintenance.
• Coordinate and support the efficient dispatch of Parts and Technical Advisory Services.
• Perform Technical Advisory services with relation to Planned or Unplanned Maintenance.
• In the event of plant emergencies (including times beyond normal working hours), travel to site on short notice to provide on-site fact-finding/troubleshooting support to the customer and internal stakeholders, provide technical advice to support Unplanned Maintenance and recommissioning of the power plants.
• Communicate failure data (e.g., interviews, pictures, measurements, event logs, data logs) between the customer and internal stakeholders to support investigations of various operational problems on the Power Train and Auxiliary systems, which involve analyzing operational, mechanical, instrumentation, control aspects.
• Lead or support root cause analysis to determine the original cause of failures that led to forced outages, and recommend necessary countermeasures to minimize impact.
• Investigate problems that may occur during maintenance works, consult with internal stakeholders, and provide solutions on an urgent basis.
• Summarize findings and conclusions in clear, logical, and easily understood reports for external and internal stakeholders.
• Any other ad-hoc duties.

• Diploma/Degree in a relevant engineering or technical field
• At least 8 years of relevant work experience in areas of Gas Turbine, Steam Turbine, or large-scale rotating equipment design, installation, commissioning, operation, maintenance.
• Customer service experience where there is interaction with plant personnel to deliver service support.
• Practical work experience in troubleshooting rotating equipment problems on site and restoring plants back into service.
• Experience liaising with Field Service and Engineering to drive technical resolution, identify root cause, and drive corrective actions.
• Willingness to travel and work at site periodically.
• Technical knowledge in Gas Turbines, Steam Turbines, Turbine Generators, Large-Scale Rotating Equipment, Control systems, and/or Auxiliary equipment is an added advantage.
• Able to develop and write clear and concise technical instructions, procedures, reports, specifications, and proposals is an added advantage.

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EA Licence No.: 07C5771

EA Personnel Reg. No.: R24122504

EA Personnel Name: Edmund Ting Chao Siong

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