Operation Manager à Singapour

Job Summary: The Operations Director is a high-level leadership position responsible for overseeing and managing the daily operations of an organization. This role plays a crucial part in ensuring that all operational activities are efficient, cost-effective, and aligned with the organization's strategic goals. The Operations Director typically reports to the Chief Operating Officer (COO) or another executive leader.

1. Strategic Planning: Develop and implement operational strategies that align with the organization's overall objectives. Create and manage operational budgets and resource allocation plans.
2. Process Improvement: Identify and implement process improvements to optimize efficiency and reduce operational costs. Monitor key performance indicators (KPIs) to measure and improve operational performance.
3. Team Management: Lead and oversee various operational teams, including production, logistics, quality control, and maintenance. Recruit, train, and develop staff to ensure a high-performing and collaborative workforce.
4. Resource Allocation: Manage and allocate resources, such as personnel, equipment, and materials, to meet operational needs and objectives. Ensure efficient utilization of resources and timely delivery of projects.
5. Supply Chain Management: Oversee the supply chain to ensure the timely procurement of raw materials and the efficient distribution of products or services. Manage vendor relationships and negotiate contracts to optimize cost and quality.
6. Quality Assurance: Implement and maintain quality control and assurance programs to ensure products or services meet established standards and specifications. Address any quality-related issues and initiate corrective actions.
7. Health and Safety: Ensure compliance with health and safety regulations to create a safe working environment. Develop and enforce safety policies and protocols.
8. Risk Management: Identify and mitigate operational risks and issues to minimize disruptions to business operations. Develop and maintain disaster recovery and business continuity plans.
9. Reporting and Analysis: Generate and analyze operational reports to identify trends, opportunities for improvement, and areas of concern. Present findings to executive leadership.
10. Customer Satisfaction: Collaborate with customer service and sales teams to meet customer expectations and resolve operational issues that impact customer satisfaction.

1. Education: A bachelor's degree in business administration, operations management, or a related field is typically required. A master's degree or relevant certifications (e.g., Six Sigma, APICS) may be preferred.
2. Experience: A minimum of 8-10 years of experience in operations management, with at least 3-5 years in a leadership role, is usually required.
3. Leadership Skills: Strong leadership and team management skills, with the ability to motivate and lead diverse operational teams.
4. Communication: Excellent communication skills, both verbal and written, to effectively interact with various stakeholders, including senior management and cross-functional teams.
5. Problem-Solving: Strong analytical and problem-solving abilities to address complex operational issues and make strategic decisions.
6. Strategic Thinking: Ability to align operational initiatives with the organization's long-term goals and business strategies.
7. Adaptability: The Operations Director must be adaptable and responsive to changing business needs and market conditions.
8. Regulatory Knowledge: Understanding of relevant industry regulations and compliance requirements and the ability to implement and maintain compliance measures.
9. Data Analysis: Proficiency in data analysis tools and techniques to analyze operational data and make data-driven decisions.

The Operations Director is a pivotal role in any organization, as they are responsible for ensuring the efficient and effective functioning of day-to-day operations. Their strategic planning, resource management, and process optimization efforts have a significant impact on the organization's overall success and competitiveness in the market.