Operation Manager à Singapour

Job Title: Airfreight Operations Assistant Manager (ID3517)
Location: Redhill
Working Hours: Mon-Fri 9am to 5:30pm
Salary: $4000 - $4500

• Supervise daily air import and export activities to ensure timely processing and delivery of shipments.
• Review shipping documents such as MAWB, HAWB, permits, and customs declarations to ensure accuracy and compliance.
• Verify costing and billing to ensure correctness and timely invoicing.
• Monitor team workloads, operational timelines, and resource allocation.
• Liaise with airlines/co-loaders, freight forwarders, customs brokers, and ground handling agents to ensure smooth cargo movement.
• Coordinate with warehouse and transport teams for inbound and outbound cargo arrangements.
• Ensure shipment status updates are communicated clearly to internal stakeholders and customers.
• Lead, train, and support a small team of air operations executives to meet performance and service standards.
• Act as the first point of escalation for operational issues and client concerns.
• Support recruitment, onboarding, and continuous development of operational staff.
• Ensure adherence to internal SOPs and external regulatory guidelines (CAAS, IATA, Singapore Customs, etc.).
• Prepare operational reports and track performance metrics, including KPIs such as delivery timelines, service levels, and cost control.
• Participate in audits and internal control checks.
• Identify areas for improvement and implement process enhancements for operational efficiency.
• Work closely with the Sales & Marketing team in supporting budget planning and managing vendor costs.

• Diploma or Degree in Logistics, Supply Chain Management, or a related discipline.
• 3 to 5 years of airfreight operations experience (import/export), with a minimum of 1–2 years in a supervisory or team lead role.
• Sound knowledge of air cargo procedures, customs clearance, documentation, and Tradenet processing.
• Proficient in Microsoft Office tools and logistics systems such as Tradenet and CCN (CUBEforall).
• Familiar with bonded warehouse operations, Free Trade Zones (FTZ), and handling time-sensitive cargo such as perishables and pharmaceuticals (preferred).
• IATA Dangerous Goods Regulations (DGR) certification.
• Air Cargo Security training or equivalent.
• Strong leadership, communication, and interpersonal skills.
• Effective problem-solving abilities and attention to detail.
• Ability to multitask and adapt quickly in a fast-paced, dynamic work environment.