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Service Engineer (Medical Equipment & Device)
Job summary
A leading HR consultancy in Singapore is seeking a Service Engineer specializing in medical equipment. The role involves warranty services, preventive maintenance, and close interaction with customers and biomedical engineers. A Diploma in Biomedical or related engineering fields is required, alongside 2-3 years of relevant experience. This position offers a salary between $4000 and $5500, with regular working hours from Monday to Friday.
Qualifications
- Minimum 2–3 years of working experience in a hospital or engineering consultancy.
- Capability to operate in compliance with ISO procedures.
Responsibilities
- Carry out warranty, preventive, and breakdown service jobs.
- Plan and coordinate workload to meet job turnaround targets.
- Communicate with internal and external stakeholders professionally.
- Attend training sessions and contribute to continuous improvement.
Skills
Education
Location: Kallang (Nearest mrt: Bendemeer)
Working hours: 5 days, Mon – Fri, 8:30am – 5:45pm
Salary: $4000 - $5500
- Carry out all warranty, preventive, and breakdown service jobs assigned on a monthly basis.
- Perform preventive maintenance according to schedule, ensuring proper time planning and appointment setting with customers.
- Plan and balance workload efficiently to achieve the organizational target of job turnaround within 72 hours (excluding weekends and public holidays).
- Maintain accurate equipment history records for each customer and department, updating the Sales Operation Manager (SOM) regularly to ensure real‑time tracking.
- Prepare job sheets, obtain customer approval, and coordinate with the SOM for invoicing with the correct spare parts.
- Coordinate with the SOM to prepare quotations for the right decision‑maker and follow up for updates.
- Ensure timely job sheet closure to expedite billing and help reduce accounts receivable and inventory holding.
- Operate in compliance with ISO procedures and all risk management guidelines.
- Plan and coordinate with customers to minimize time and resource wastage.
- Prepare and track quotations and purchase orders for breakdown repairs.
- Ensure on‑site response within 10 hours during office hours, aligning with organizational objectives.
- Communicate professionally with both internal and external stakeholders.
- Build strong relationships with biomedical engineers in key accounts to enhance customer satisfaction and create competitive advantage.
- Attend all required training sessions, and contribute to continuous improvement by providing constructive feedback to manufacturers.
- Share knowledge and conduct cross‑training sessions internally to enhance the competency of other engineers; organize and provide training for biomedical engineering departments.
- Gather and share field information, provide recommendations to the Service Manager, and contribute to best practice sharing based on customer feedback and personal experience.
- Minimum Diploma in Biomedical / Electrical / Mechanical / Mechatronic Engineering or equivalent.
- At least 2–3 years of working experience in a hospital environment or engineering consultancy firm.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.