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Administrative Executive
Job summary
A successful food service platform in Singapore is seeking an Admin Executive to strengthen client relationships and enhance service delivery. The ideal candidate will have a diploma in Business Administration or a related field, with proven experience in client services. Strong communication skills and the ability to work independently in a fast-paced environment are essential. This role offers a supportive work atmosphere with fixed office hours.
Benefits
Qualifications
- Minimum Diploma in Business Administration, Hospitality, or related field.
- Proven experience in client servicing, account management, or customer support.
- Fluency in English; Mandarin/Cantonese is a strong advantage.
Responsibilities
- Serve as the primary point of contact for clients, ensuring satisfaction.
- Handle client inquiries and resolve issues promptly.
- Manage client accounts with accurate information and updates.
Skills
Education
Tools
As a Admin Executive, you will play a pivotal role in maintaining and enhancing our relationships with clients. You will be responsible for ensuring client satisfaction, addressing inquiries, and providing support to ensure their success on our platform.
Serve as the primary point of contact for clients, addressing their needs and ensuring their satisfaction
Handle client inquiries and resolve issues promptly and effectively
Assist clients in optimizing their presence on OpenRice by providing guidance on using our platform and leveraging our services
Collaborate with internal teams to deliver solutions that meet client needs
Manage client accounts, ensuring accurate information and up-to-date listings
Gather client feedback and provide insights to improve our services and offerings
Conduct regular check-ins with clients to maintain strong relationships and identify growth opportunities
Support the sales team in client onboarding and training processes
Prepare reports and presentations for client meetings
Minimum Diploma in Business Administration, Hospitality, or related field
Proven experience in client servicing, account management, or customer support, preferably in the hospitality or F&B industry
Excellent communication and interpersonal skills
Strong problem-solving abilities and a customer‑centric mindset
Ability to work independently and as part of a team in a fast‑paced environment
Proficiency in MS Office and CRM software
Fluency in English; Proficiency in Mandarin/Cantonese is a strong advantage to liaise with Mandarin/Cantonese‑speaking counterparts
- A supportive, collaborative work environment.
- Fixed office hours (no shifts or weekends)
- Develop soft skills (communication, organization, multitasking)
If you are passionate about client service and eager to contribute to the success of our clients, we would love to hear from you. Please send your resume and a cover letter detailing your experience and why you would be a great fit for this role to grace.xu@openrice.com.sg
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.