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Associate Executive, Patient Billing Services
Job summary
A healthcare organization in Singapore is seeking a Billing Operations Specialist to ensure accuracy in patient billing and manage claims submissions. The ideal candidate has at least GCE 'O' Level and 1-2 years of relevant experience, preferably in healthcare. Strong communication and customer service skills are essential. This role offers a chance to work in a dynamic environment focused on patient support.
Qualifications
- 1-2 years of experience in billing or a related field.
- Healthcare experience is an added advantage.
- Excellent communication and customer service skills.
Responsibilities
- Verify and ensure accuracy of patient bills and invoices.
- Process claims submissions to private insurers and government.
- Assist patients with their documentation and handle inquiries.
Skills
Education
Tools
About the Role
Billing Operations & Accuracy
- Verify and ensure accuracy of patient bills and invoices
- Collaborate with clinical departments to resolve billing discrepancies and process adjustments through our Hospital Billing System
- Review billing and claims reports to identify and address issues
- Prepare and distribute consolidated invoices for corporate clients
Claims Management
- Process daily claims submissions to private medical insurers (PMI), Central Provident Fund (CPF), and government agencies
- Submit electronic invoices for government entities through platforms such as Vendors@GOV
- Follow up on claims issues and rectify rejected claims with relevant parties
- Monitor and resolve outstanding accounts receivable
Customer Service & Documentation
- Assist patients with required documentation including Medisave Claims authorisation forms and Means Testing Consent Forms
- Handle email and telephone enquiries related to billing, payments, and claims processes
- Ensure completeness and accuracy of all billing documentation
- Minimum GCE \'O\' Level or equivalent with 1-2 years of experience in similar capacity
- Healthcare experience is an added advantage
- Strong ability to prioritise tasks and meet deadlines
- Self-motivated with keen interest in learning and knowledge sharing
- Proficient in Microsoft Office applications; SAP knowledge preferred
- Independent and proactive work approach
- Excellent communication skills
- Service-oriented and customer-focused mindset
Please be informed that only applications submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WH appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.