Customer Service Manager jobs in United States

Start your career as a Team Leader at Vopak and manage manpower administration, workflow scheduling and communication. We offer you a working environment that is safe and pleasant and where equality, diversity and satisfaction are of paramount importance. Ready to develop yourself and make a positive impact? Improve the world and start as Team Leader at Vopak.

What will you do as a Team Leader?

As a Team Leader, you will be responsible for the smooth and safe execution of all operations and day to day activities in the terminal.

What do we offer you?

A market-based salary depending on your experience and knowledge and attractive bonuses

What do we expect from you as a Team Leader?

3-5 years of relevant terminal operations experience in similar industry

At least 3 years’ experience as a Team Coordinator

At least 3 GCE ‘O’ Level Credits (including a Science subject) / NITEC or Diploma in Chemical Process Technology

Wealth of hands-on knowledge of terminal operations and in depth site-specific knowledge

In depth knowledge of products, equipment and a seasoned SHE expert

Knowledge of safety, health and environmental regulations

Your core responsibilities are:

Lead the team in investigations, troubleshooting and problem solving of incidents and abnormal observations

Act as SMC (Site Main Controller) for emergencies arising during after office hours until the arrival of the Operations/ Terminal manager

Lead team on process control, application, process recovery and emergency response

Ensure reduction in Ship shore variance

Maintain and own the Terminal Inventory management system

Support coordination with the commissioning of Industrial plant turn around & planned maintenance

Coordinate day to day permit to work

Support Terminal maintenance / out of service / in service inspections

Day to day compliance with VF and lead team members on compliance

Lead Team discipline & Mentor and coach team members

Initiate continuous improvement programs in terminal operations

Manage day-to-day manpower administration and planning, workflow scheduling, and inter-departmental communication to ensure safe, smooth and efficient operations

Lead in effective shift briefings and ensure key management objectives are communicated in a timely manner

Lead Shift team members are trained on the relevant mandatory training

Support communicate commissioning of new / old facilities prior handing over to the Operations team

Support new projects and manage contractors and communicate

Manage and prepare for all audits, e.g. customers, ISO, regulatory, THA and safety audits

Ensure compliance with Terminal SHEQ and VF by Operations team and contractors (including 3rd party)

Ensure compliance with regulatory and organizational requirements as a trained PFSO (Port Facility Security Officer), Working at Height supervisor and Permit-to-Work approval

Compliance with local legislation and company’s standards

Manage relationships with internal and external customers

Deliver on customers' expectations and requirements in a timely manner

Participate in Operation Review

Address concerns from customers

Address enquiries from Internal / External customers on the services and managing the expectation

Train and develop team member in operational competency

Train, coach and guide Operations team members in performance improvements

Conduct staff performance review and appraisal

Ensure completion of staff JCP assessments & follow up on competency gap closures

Support ACE program as a SME (Subject Matter Expert) trainer

Manage and develop people to ensure a cohesive and motivated team

Lead & encourage the Team in a positive manner to adapt to changes in the company direction

Supervise, train and coach technicians and contractors in activities relating to Operations work

Assist in talent and succession planning of the workforce

Manages, motivates and develops staff in the terminal operations department (applicable to Team Leader)