Workplace Experience Manager

Cushman & Wakefield; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A global real estate services firm in Singapore is seeking a Workplace Experience Manager to drive exceptional employee and client experiences across multiple sites. The role involves overseeing operations, implementing strategic initiatives, and enhancing customer and employee experiences through data-driven decisions. Ideal candidates will have significant experience in hospitality or client support, strong leadership skills, and a commitment to operational excellence.

Benefits

Career development opportunities

Diversity and Inclusion programs

Flexible work environment

Comprehensive employee benefits

Qualifications

• 4 to 6 years of relevant experience in workplace experience, hospitality, or client experience roles.
• Strong understanding of CX and EX principles.
• Proven ability to design and execute programs that integrate data and service design.

Responsibilities

• Oversee all front-of-house operations including reception and visitor management.
• Ensure delivery of premium service across all touchpoints.
• Plan and execute employee engagement and wellness initiatives.

Skills

Operational excellence

Customer Experience principles

Leadership skills

Stakeholder management

Detail-oriented

Organizational skills

Communication skills

Tools

IoT technologies

Visitor management platforms

Booking systems

Job description

Workplace Experience Manager

The Workplace Experience Manager will be responsible for driving an exceptional employee and client experience across all Singapore sites, including Changi Business Park (CBP), Marina Bay Financial Centre (MBFC), and 6 Battery Road office and all branches. This role focuses on operational excellence, hospitality culture, and placemaking, ensuring every workplace touchpoint supports productivity, comfort, and engagement.

Job Description Summary

Working closely with the Experience Cluster Lead, this role demands a proactive and strategic individual capable of transforming vision into action. Responsibilities range from ensuring front‑of‑house quality and event execution to implementing data‑driven enhancements in the Customer Experience (CX) and Employee Experience (EX) journey.

Job Description

About the role

• Oversee all front‑of‑house operations including reception, visitor management and overall presentation standards.
• Ensure consistent delivery of premium (“white glove”) service across all touchpoints.
• Collaborate with Security, Facilities and vendor teams to provide seamless client, employee and visitor experiences.
• Plan and execute employee engagement, wellness and cultural initiatives to strengthen community and belonging.
• Drive placemaking and activation of workplace spaces to encourage collaboration and connection.
• Maintain high workplace presentation standards and support operational excellence across all sites and branches.
• Leverage workplace technologies and feedback tools to enhance user experience and inform improvements.
• Analyse data insights to identify experience gaps and recommend enhancement strategies.
• Lead end‑to‑end delivery of workplace events and programs, ensuring alignment with experience goals and impact measurement.
• Promote and integrate sustainability and well‑being principles into daily operations and experience design.

About you

• 4 to 6 years of relevant experience in workplace experience, hospitality, or client experience roles within corporate environments.
• Strong understanding of CX and EX principles.
• Demonstrates experience in operational excellence and continuous improvement methodologies.
• Proven ability to design and execute programs that integrate data, storytelling, and service design to deliver measurable experience outcomes.
• Excellent leadership, communication, and stakeholder management skills.
• Detail‑oriented, proactive, and organized with strong business acumen and emotional intelligence.
• Familiarity with workplace technologies (IoT, booking systems, visitor management platforms).
• Ability to work independently across multiple sites.

Why join Cushman & Wakefield?

• Being part of a growing global company.
• Career development and a promotion from within culture.
• An organization committed to Diversity and Inclusion.
• We’re committed to providing work‑life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community – it means we go way beyond just talking about it – we live it. If you want to live it too, join us.