(Wlds) Operations customer service manager (tuition)

THE WRITER'S PLACE (J10) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading creative writing school in Singapore is seeking a results-driven manager focused on operational excellence and sales growth. The role involves recruitment, customer service, and administrative support. Candidates must be bilingual in English and Mandarin and able to work during tuition centre hours. The position offers competitive benefits including CPF contributions, paid leave, and a strong emphasis on work-life balance.

Benefits

CPF contribution

Paid annual leave

Paid sick leave

Paid Public Holiday

Good medical and dental benefits

Work-life balance

Centre holidays

Qualifications

• Must be able to work tuition centre operation hours including weekday nights and Saturdays.
• Required to speak English and Mandarin to liaise with Mandarin-speaking customers.
• Self-driven, organized, confident, and show initiative.

Responsibilities

• Recruitment and enrolment of students.
• Answering customer enquiries and feedback.
• Provide administrative and operational support.

Skills

Multi-tasking

Problem solving

Good customer communication

Sales ability

Job description

We are looking for a results-driven manager (operational excellence & sales growth)

Branch: Woodlands

Job Highlights

• No Sundays, Centre Holidays
• Yearly salary increment, Work-life balance, Medical/dental

THE WRITER'S PLACE, The Specialist in Creative Writing

Premier English Writing School

THE WRITER'S PLACE has built a trusted reputation as Singapore’s specialist in English Creative Writing for primary school students since 2009. With over 5,000 students empowered and counting, it is known as The School of Writing by parents. Focused composition lessons are fun, interactive, and designed to make learning easy while driving examination success! Our top-notch curriculum helps students boost their English grades with students often improving by at least one AL band—some even making the leap from AL2 to AL1. Recognised as “Best in Honing Creative Writing Skills” by Parents World Singapore, The Writer’s Place is committed to championing young writers; nurturing mastery in English!

Job description:

• Sales: Recruitment and enrolment of students
• Customer service: Answering customers' enquiries and feedback
• Administrative: Provide administrative and operation support
• Management duties
• Details upon interview

Job requirements:

• Strictly only Singaporeans/PR may apply (due to quota)
• Must be able to work tuition centre operation hours ie. weekday nights and Saturdays
• Required to speak English and Mandarin (to liaise with Mandarin-speaking customers)
• Excel in multi-tasking, remembering details, problem solving
• Well-spoken, enjoy speaking to customers
• Good at sales and follow up
• Self-driven, organised, confident, initiative

Work days/Location:

• Tues- Fri (10.30am-7.30pm ) & Sat (8.30am-5.30pm)
• Centre is closed: Mon, Sun, PH
• Woodlands Galaxy Community Club (5 min walk from Admiralty Mrt)
• Junction10 mall (Bukit Pajang Mrt)

Job Details & Benefits:

• CPF contribution
• Paid annual leave
• Paid sick leave
• Paid Public Holiday
• Good medical and dental benefits
• Work-life balance
• Centre holidays on top of annual leave
• Probation 3 months

Positions available:

• Customer Service Associate, English & Writing Teacher Specialist (full-time/part-time)

Join us if you can be a driver of success! lnterested candidates, please send inyour resume along with Expected Salary. We regret that only shortlisted candidates will be notified.

www.thewritersplace.com.sg