Manages the back of house operations, including Daily & Banquet menu planning, cost control, administration communication (all levels), manpower planning, and hygiene and safety management.
Key Responsibilities
- Responsible for the overall daily food production and back of the house operations.
- Maintain and enhance manpower management by daily effective communication.
- Ensure that quality and wholesome food is served in the facility.
- Plan and execute monthly rotating menus and special food promotion with the Unit Manager.
- Manage daily customer feedback concerning services provided through effective communication and effective customer service management.
- Liaise and produce for banquet events of the day/week with F&B Coordinator/Supervisor.
- Ensure that all areas of services provided are maintained at the required in‑house and corporate standards.
- Assist in co‑ordinating activities from the head office during official visits from other related departments i.e. Purchasing, HR, Finance, Business Development and SEQ Department.
- Submit weekly and monthly financial/administration reports to the Unit Manager.
- Submit all HR related documentation to Unit Manager concerning employment, termination, leave application, timecards, manpower costs etc. from back of house operations.
- Attend weekly service meetings to improve and enhance service level.
- Evaluate and administer manpower plans, employee training & development.
- Ensure the safe operation of all cleaning equipment and report to the management of any faulty equipment.
- Maintain and improve hygiene and safety standards of both front of house and back of house operations.
- Keep food sampling and daily cooking core temperature recordings.
- Ensure recording temperature for all refrigerators.
- Perform all other common duties assigned by both the client and management of Sodexo Singapore.
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