[West MNC/ Office Hours] Healthcare Call Centre Customer Service Officer (Order Processing) Up3[...]

Recruit Express Pte Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Healthcare Call Centre Customer Service Officer in Singapore. The role involves handling customer orders, queries, and complaints while ensuring customer satisfaction through effective communication. Candidates should possess at least Nitec/Higher Nitec qualifications and have some experience in order processing or customer service. Interested applicants are encouraged to submit their resumes to the provided contact email.

Qualifications

• Minimum qualifications are Nitec or Higher Nitec in any course.
• Experience in order processing or customer service is advantageous.

Responsibilities

• Follow work processes and standard operating procedures.
• Handle inbound customer orders and queries.
• Conduct outbound calls to follow up on issues/orders.
• Resolve customer complaints as per procedures.
• Prepare regular reports on logged cases.
• Maintain up-to-date information on processes and products.
• Liaise with operations team for issue resolution.
• Establish good relationships with clients/customers.

Skills

Order processing experience

Customer service skills

Education

Min Nitec/ Higher Nitec in any course

Job description

[West MNC/ Office Hours] Healthcare Call Centre Customer Service Officer (Order Processing) Up3K #HJC

Singapore | Posted: Dec 17, 2025

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

Requirement

• Min Nitec/ Higher Nitec in any course
• Good to have order processing / customer service experiences

TELE me at @jacechooo or WA me at https://wa.me/[phone] NOW!
Interested candidates please submit your resume to [e-mail]

Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)