[West MNC/ Office Hours] 6 Months Contract to Perm Call Centre Customer Service Officer (Order [...]

Recruit Express Pte Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Call Centre Customer Service Officer for a 6-month contract, transitioning to permanent. The role involves managing customer orders and complaints, conducting follow-ups, and documenting interactions. Candidates should have a Nitec or Higher Nitec qualification and are encouraged to have customer service experience. The position is critical for ensuring customer satisfaction in a fast-paced environment.

Qualifications

• Minimum Nitec/ Higher Nitec in any course.
• Ability to commit for 6 months.
• Customer service or order processing experience is an advantage.

Responsibilities

• Handle inbound customer orders, queries, and complaints.
• Conduct outbound calls for follow-ups on issues and orders.
• Document and record customer details and interactions.
• Maintain up-to-date information on processes and products.

Skills

Customer service experience

Order processing knowledge

Education

Nitec/ Higher Nitec in any course

Job description

[West MNC/ Office Hours] 6 Months Contract to Perm Call Centre Customer Service Officer (Order Processing) #HJC

Singapore | Posted: Nov 04, 2025

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

Requirements

• Min Nitec/ Higher Nitec in any course
• Able to commit for 6 months
• Good to have order processing / customer service experiences

Interested candidates please contact via TELE: @jacechooo or WA: https://wa.me/[phone] NOW! Please submit your resume to [e-mail]

Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)