Wellness Service Coordinator

REKOOP PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading wellness center in Singapore is looking for a dedicated Wellness Service Coordinator to guide guests on their personalized journeys towards health and balance. This role includes educating guests about therapies, ensuring their comfort throughout treatments, and engaging them post-session. Ideal candidates will have a background in customer service or wellness coaching and excellent communication skills. Join us to help redefine wellness and provide transformative experiences.

Benefits

Competitive compensation

Professional development opportunities

Supportive work environment

Qualifications

• Proven experience in customer service or wellness-related fields.
• Excellent communication skills for diverse individuals.
• Strong foundation in health and wellness principles.

Responsibilities

• Guide guests through their wellness journey tailored to their needs.
• Educate guests about wellness therapies and treatments.
• Engage with guests post-session to enhance their experience.
• Provide insightful tours of facilities and wellness plans.

Skills

Customer service

Wellness coaching

Interpersonal communication

Education

Certification in health coaching or nutrition

Job description

Job Overview:

REKOOP is seeking a dedicated Wellness Service Coordinators to join our wellness team. This role is pivotal in guiding our guests through their personalized journey towards balance and wellness. As a Wellness Service Coordinator, you'll become an integral part of our guests' experiences, serving not just as a guide, but as an assistant health coach, nutritionist, and health expert. Your mission will be to ensure each guest leaves feeling better, more informed, and more in tune with their body’s needs.

Key Responsibilities:

• Guest Navigation: Lead guests through their wellness journey, tailoring the experience to their individual needs, preferences, and health goals. Build a rapport with guests to understand their stressors and wellness aspirations.
• Expertise in Wellness Therapies: Gain and maintain an in-depth understanding of all REKOOP’s wellness therapies, remedies, and antidotes. You'll be responsible for helping guests choose their treatments, setting them up, educating them about the process, and answering any questions.
• Active Presence: Depending on the therapy, you may need to stay with the guest throughout the session, check on them periodically, or be there at the beginning and end. Your presence ensures they feel supported and comfortable.
• Post-Session Engagement: After each session, engage with guests to offer additional services that could enhance their experience, respond to any inquiries, highlight the benefits of their treatment, and guide them back to the lounge area.
• Education and Tours: Provide insightful tours of our facilities, explaining the benefits and features of our services. You may also have the opportunity to serve as a personal health coach for guests, developing and overseeing their wellness plans.
• Teaching Opportunities: Share your knowledge and passion through educational classes along our resident masters on topics related to wellness, nutrition, and health, subject to approval by REKOOP management.

Qualifications:

• Proven experience in customer service, hospitality, wellness, health coaching, nutrition, or a related field.
• Excellent interpersonal and communication skills, with a flair for building rapport with diverse individuals.
• A strong foundation in health and wellness principles, with a willingness to continuously learn and adapt.
• Certification or background in health coaching, nutrition, or fitness is highly advantageous.
• Ability to work flexibly, including weekends and evenings as needed.
• Passionate about helping others achieve their health and wellness goals.

What We Offer:

• A dynamic and supportive work environment where your contribution is truly valued.
• The opportunity to make a significant impact on the well-being of our guests.
• Continuous professional development and the chance to grow within a thriving wellness community.
• Competitive compensation and benefits package.
• A chance to lead in the wellness industry by providing unparalleled, holistic health experiences.

If you are passionate about health and wellness and thrive on helping others achieve their balance, REKOOP would love to hear from you. Join us in our mission to redefine wellness and help our guests embark on a transformative journey towards recovery and rejuvenation.