Wellness Experience Lead | Member Care & Brand Experience

Morrow Health; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A health and wellness company in Singapore is seeking a Wellness Executive. In this pivotal role, you will serve as the first point of contact for members, handling inquiries, feedback, and operations while embodying the brand's commitment to care and wellness. The ideal candidate will have a diploma in a relevant field, plus 1-3 years of customer-facing experience, along with strong communication skills and a proactive mindset. Join us to shape the future of longevity and wellness in Singapore.

Benefits

Equal opportunity employer

Career-defining opportunity in longevity medicine

Collaborate with world-class clinicians and technologists

Qualifications

• 1-3 years of experience in customer-facing roles, preferably in hospitality or wellness.
• Ability to resolve conflicts with professionalism and empathy.
• Experience in wellness-focused settings is a bonus.

Responsibilities

• Handle customer feedback and inquiries with professionalism.
• Manage and maintain merchandise inventory to uphold brand experience.
• Support daily operations including appointment scheduling and queue management.

Skills

Strong communication and interpersonal skills

Customer-first mindset

Calm under pressure

Tech-savvy

Adaptable and proactive

Education

Diploma/Certificate in Hospitality, Business, Customer Service, or related field

Tools

CRM systems

Job description

A health and wellness company in Singapore is seeking a Wellness Executive. In this pivotal role, you will serve as the first point of contact for members, handling inquiries, feedback, and operations while embodying the brand's commitment to care and wellness. The ideal candidate will have a diploma in a relevant field, plus 1-3 years of customer-facing experience, along with strong communication skills and a proactive mindset. Join us to shape the future of longevity and wellness in Singapore.