Wellness Experience Concierge | Member Journey Champion

MORROW; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading wellness company in Singapore seeks a Wellness Executive to be the first point of contact for members and guests. Responsibilities include managing daily queries, providing exceptional customer service, and maintaining merchandise inventory. The ideal candidate has a diploma in related fields and 1-3 years of experience in customer-facing roles, preferably in the hospitality or wellness industries. This position offers a unique opportunity to shape the future of longevity medicine and contribute to a collaborative team culture.

Qualifications

• Minimum 1-3 years of experience in customer-facing roles.
• Preferably in hospitality, healthcare, fitness, or wellness environments.
• Ability to remain calm under pressure.

Responsibilities

• Handle customer feedback and inquiries professionally.
• Provide information on wellness service offerings.
• Manage merchandise inventory and retail displays.
• Support daily operations at the membership desk.
• Log and follow up on service issues.
• Assist with member engagement activities.

Skills

Strong communication skills

Interpersonal skills

Tech-savvy

Customer-first mindset

Conflict resolution

Education

Diploma/Certificate in Hospitality, Business, Customer Service

Tools

CRM systems

Job description

A leading wellness company in Singapore seeks a Wellness Executive to be the first point of contact for members and guests. Responsibilities include managing daily queries, providing exceptional customer service, and maintaining merchandise inventory. The ideal candidate has a diploma in related fields and 1-3 years of experience in customer-facing roles, preferably in the hospitality or wellness industries. This position offers a unique opportunity to shape the future of longevity medicine and contribute to a collaborative team culture.