Wellness Advisor

GUARDIAN HEALTH & BEAUTY; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A health and beauty retailer in Singapore is seeking an experienced retail supervisor to enhance daily store operations and drive sales. The role requires at least 2 years in retail, ideally with experience in health or wellness. Responsibilities include monitoring sales trends, educating customers, and ensuring operational compliance. The ideal candidate should possess strong customer service skills and be proficient with Microsoft Office and POS systems. A commitment to working retail hours is essential.

Qualifications

• Minimum 2 years retail experience, ideally in a supervisory role.
• Background in health, nutrition, or wellness preferred.
• Good customer service and interpersonal skills are essential.

Responsibilities

• Monitor daily sales trend and create action plans.
• Meet sales and profitability targets.
• Engage customers with tailored health advice.
• Educate customers on product benefits and usage.
• Ensure compliance with operational standards and regulations.

Skills

Customer service

Interpersonal skills

Retail operations

Product knowledge

Tools

Microsoft Office

Retail POS systems

Job description

Job Purpose

Plays a key role in ensuring smooth daily operations of the store while driving sales by promoting health category products and achieving customer satisfaction through personalised recommendations.

Key Responsibilities

• Monitor daily sales trend of the store & formulate action plans to counter competition and threats.
• To achieve and be accountable for the budget sales & profitability of store under your charge through optimum operational control & providing excellent customer services.
• Proactively engage customers and offer health related advice tailored to their needs.
• Recommend appropriate health and wellness category products which may include, but not limited to, over-the-counter medicines, first aid products, health supplements, etc.
• Stay updated on current health trends, product knowledge and store promotions.
• Educate customers on product benefits, proper usage and safety information.
• Monitor store operations in terms of housekeeping, merchandising, stock ordering and management, security and costs incurred to ensure assigned stores operate at optimal performance level.
• Ensure compliance with company policies, operational standards, and regulatory requirements (e.g., health and safety, SOP).
• Ensure effective internal communication within the team to maintain smooth operations.
• Any other duties as assigned.

Requirements

• At least 2 years of retail experience, with prior supervisory experience preferred.
• Interest or background in health, nutrition, or wellness preferred.
• Good customer service and interpersonal skills.
• Ability to handle store operations, stock management, and merchandising.
• Proficiency in Microsoft Office and retail POS systems.
• Willingness to work retail hours, weekends, and public holidays.