Wealth Banking Concierge & Digital Services Specialist

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading recruitment firm in Singapore is looking for a customer service-focused individual to enhance customer journeys in Wealth services. You will welcome and guide customers digitally, ensure service excellence, and provide a seamless banking experience. Candidates with customer service experience, especially in Mass or Retail Banking, are encouraged to apply. This role is essential for deepening relationships with customers and improving overall satisfaction.

Qualifications

• Must be digitally savvy to assist customers effectively.
• Experience in customer service or customer-facing roles preferred.
• Experience in Mass or Retail Banking is a plus.

Responsibilities

• Welcome and receive customers as their first point of contact.
• Educate customers to use digital banking services.
• Ensure customer satisfaction by managing service excellence.
• Provide a comprehensive banking experience for non-cash services.
• Collaborate with team members for effective problem resolution.

Skills

Digitally Savvy

Customer service experience

Experienced in Mass Banking

Job description

A leading recruitment firm in Singapore is looking for a customer service-focused individual to enhance customer journeys in Wealth services. You will welcome and guide customers digitally, ensure service excellence, and provide a seamless banking experience. Candidates with customer service experience, especially in Mass or Retail Banking, are encouraged to apply. This role is essential for deepening relationships with customers and improving overall satisfaction.