Wavespace Experience Manager

Ernst & Young Advisory Services Sdn Bhd; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A global consulting firm is seeking an Experience Manager in Singapore. This role involves designing and leading transformational workshops that leverage human-centred design and AI. Candidates should have over 8 years of experience in relevant fields and a proven ability to engage with senior-level clients collaboratively. The position offers exposure to varied industries and the chance to contribute to impactful projects.

Qualifications

• More than 8 years of experience in facilitation, consulting, innovation, business design or strategy.
• Proven track record of leading senior-level workshops and engagements.
• Experience in translating ambiguous business goals into tangible outcomes.

Responsibilities

• Design and deliver immersive workshops to drive client experiences.
• Manage project teams and oversee financial aspects.
• Serve as the primary interface with clients for project planning and execution.

Skills

Facilitation

AI fluency

Behavioural design mindset

Stakeholder management

Commercial acumen

Excellent communication skills

Education

Bachelor's Degree

Tools

Miro

Mural

Figma

Lucid

Job description

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At EY, we develop you with future-focused skills and equip you with world-class experiences. We empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

We work together across our full spectrum of services and skills powered by technology and AI, so that business, people and the planet can thrive together.

We’re all in, are you?

Join EY and shape your future with confidence.

About EY wavespace

EY wavespace is the global network of growth and innovation hubs that help clients achieve breakthrough outcomes in transformation across virtual, in-person and hybrid formats. We bring people, business challenges, and technology together through human-centered design and collaborative facilitation to solve problems and create meaningful outcomes — faster.

The opportunity

As an Experience Manager in the ASEAN team, you will design and lead immersive workshops that blend human-centred design, behavioural science, and AI-enabled methods to help our clients align, decide, and act faster. This is a dynamic role that offers exposure across industries and geographies, executive-level engagement, and the opportunity to sharpen your craft at the intersection of innovation, facilitation and strategy. You will have the chance to work with industry leaders and contribute to transformative projects that shape the future of business.

"Working at EY wavespace has been a game-changer for my career. The collaborative environment and innovative projects have allowed me to grow and make a real impact." — Current EY Wavespace Employee

Your key responsibilities

Experience Design

• Design and facilitate transformation experiences using business design, behavioral science, and gamification to create impactful wavespace experiences that translate business challenges into actionable outcomes.
• Understand client and EY business strategy contexts to translate strategy into experiences. Deliverables could be journeys, artefacts and decision frameworks that drive clear commitments and next steps.
• Manage the project team, including designers and service line teammates, providing direction and mentorship to ensure successful project execution.
• Oversee the financial aspects of projects, including budgeting and forecasting.
• Use AI to design and run sessions (e.g., research and synthesis, agenda/asset generation, live ideation, rapid scenario planning/prototyping, capture & summarisation) and bring AI-literate content into relevant experiences.
• Oversee the application of technology/ tools and creative elements to ensure experiences meet client expectations.
• Ensure quality assurance over experience delivery, set facilitation standards, methods and templates.

Client Engagement

• Serve as the primary interface with internal and external clients, taking accountability for planning, scoping, and delivering experiences across various industries.
• Partner with EY account teams on client pursuits and proposals, building a strong pipeline of demand for EY wavespace, linking experience outcomes to influenced revenue and pursuit strategies.
• Stakeholder management: engage senior sponsors, manage expectations and risks, and coach client teams to show up effectively (before, during, after sessions).

Innovation and Strategy

• Experiment with new approaches (AI, behavioral design) and contribute insights to the global wavespace community.
• Distill abstract dialogue into actionable recommendations and strategies partnering project teams
• Thought & practice development: spot emerging signals (tech, industry, ways of working), evolve our playbooks, and contribute re-usable assets, case stories and measurement approaches (e.g., outcomes, NPS, adoption).

Skills and attributes for success

• Mastery in facilitation and executive presence, confident in engaging senior audiences and complex, multi-stakeholder dynamics
• AI fluency: comfortable “dabbling” hands-on with modern AI tools/workflows, interactive technology and tools to enhance design and live facilitation
• Methods range: human-centred design (design thinking, service/system perspectives), strategy framing, decision facilitation, and outcome mapping.
• Behavioural design mindset: practical understanding of motivation, incentives, and team dynamics; ability to design activities that shift mindsets and decisions.
• Ability to quickly understand different client objectives and use creative problem-solving skills to translate objectives into engaging workshops
• Commercial acumen and business development mindset: skilled in positioning and storytelling.
• Strategic awareness: able to link wavespace engagements to client and industry agendas.
• Stakeholder management: strong influencing skills, clear storytelling, and diplomacy with C-suite and cross-functional teams. coaching skills
• Excellent written, verbal and visual communication skills.
• Knowledge of collaboration/prototyping tools (Miro, Mural, Figma, Lucid).
• Ability to foster an innovative and inclusive team-oriented work environment.

To qualify for the role you must have

• Bachelor's Degree with more than 8 years of experience in facilitation, consulting, innovation, business design or strategy.
• Proven track record of leading senior-level workshops and multi-stakeholder engagements.
• Proven record translating ambiguous business goals and user/stakeholder needs into structured workshops and tangible outcomes (e.g., decisions, roadmaps, prototypes).
• Cross-industry experience and ease in navigating multi-disciplinary teams, managing communications and interaction with a variety of different stakeholders

Bonus points if you have

• Experience in Behavioural design, AI-driven transformation or digital strategy initiatives.
• Practice building: codifying playbooks, measurement, and reusable assets.
• Exposure to start-ups/partners/ecosystems and building collaborative coalitions.

Application requirement

Please include a portfolio or example of your facilitation/innovation work (e.g., workshop agendas, case write-ups, session designs). Applications without this will not be considered.

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

All in to shape the future with confidence.

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