Warehouse Operations Manager (3PL Logistics)

Pasona; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics management company in Singapore is seeking a Warehouse Operations Manager to oversee the full operations of the branch office. In this role, you will lead performance management efforts, ensure operational efficiency, and maintain high standards of customer satisfaction. The ideal candidate should have a degree in logistics or supply chain management and at least 3-5 years of relevant experience, ideally in FMCG warehousing.

Benefits

Company Shuttle Bus pick up from Jurong East MRT

Qualifications

• 3-5 years of experience in warehouse management, preferably in FMCG.
• Experience with warehouse productivity and inventory improvements.
• Proficient in 5S methodologies and quality control methods.

Responsibilities

• Manage the full operations of the branch office.
• Develop succession planning and retain high performers.
• Oversee operational cost control and prepare reports.

Skills

Leadership

Customer Service

Time Management

Problem Solving

Data Analysis

Education

Degree in Logistics or Supply Chain Management

Tools

Microsoft Office Tools

WMS

Barcode Operations

Job description

Warehouse Operations Manager (3PL Logistics)

Company Shuttle Bus pick up from Jurong East MRT

Job Description:

• Responsible for the full operations of branch office, take leads to develop and make necessary succession planning including retaining of high performer.
• Manage staff performance and development, and maintaining a high standard of operational control / audit compliance.
• Increase customers’ satisfaction among all team members, encourages and demonstrates service-based behaviours.
• Oversee the overall operational cost control measures within the warehouse.
• Prepare monthly operations reports (sales, productivity & etc) and budget reports.
• Ensure all daily collections of monies are tally with receipts; monthly collection of due payment are promptly collected from customers’.
• Attend to customers’ complaints and claims and ensure all are resolve in a timely and adequate manner.
• Maintaining standards of health and safety, hygiene and security in the work environment.
• Continuous improvement on operational processes and updating of SOPs.
• Implementation and execution of projects from new clients.
• Producing regular reports and statistics on a daily, weekly and monthly basis.
• Resolve operational issues on a daily basis.
• Responsible for tallying monthly inventory.
• Ensure the stock control systems is up to date and the inventories are accurately recorded within the system.
• Manage company's assets (Packing material, trolley, etc).
• Manage and allocate manpower in the warehouse.
• To ensure productivity targets and other relevant KPIs are met or exceeded.
• Supervise and evaluate staff performance.
• To be the main PIC when liaising with customers, suppliers and relevant departments.
• Attend to enquiries via email and telephone from both the existing & new customers.
• To ensure the warehouse operation is executed within the boundaries of company SOPs.
• Manage contractors/suppliers quotation and negotiation on pricing matters in adherence to ISO requirements.

Requirements:

• Degree or tertiary education in the field of Logistic or Supply Chain Management or in any related discipline.
• At least 3 to 5 years working experience in warehouse management.
• Preferably those who have held middle management positions and worked in FMCG warehouse setting.
• Possess the ability and leadership to manage the overall Warehouse Operation.
• Experience in improving warehouse operation namely: productivity, inventory, accuracy, etc.
• Experience in the development of warehouse SOP.
• Experience in operation management by piece unit.
• Experience in both quality control and quality assurance methods pertain to warehousing.
• Able to analyse and interpret data.
• Strong customer service mind-set and enjoy the challenge of meeting and exceeding customers’ expectations.
• Ability to multi-tasking and operate in a dynamic and changing environment.
• Japanese language skill is an added advantage to liaise with Japanese speaking clients.
• Proficient in 5S methodologies.
• Proficient in Microsoft Office Tools.
• Proficient in WMS and Barcode Operations.