Warehouse Operations Manager

WECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job description

Responsibilities

• Ensure customer needs are met and maintain high levels of satisfaction.


• Oversee full branch operations, including leadership development, succession planning, and retention of top performers.


• Manage staff performance, development, and adherence to operational and audit compliance standards.


• Foster a customer-centric culture by encouraging service excellence across the team.


• Monitor and control warehouse operational costs efficiently.


• Prepare and review monthly operational, sales, productivity, and budget reports.


• Ensure accurate daily cash collections and timely follow-up on outstanding payments.


• Address and resolve customer complaints and claims promptly and effectively.


• Maintain workplace health, safety, hygiene, and security standards.


• Drive continuous improvement by refining operational processes and updating SOPs.


• Oversee project implementation and execution for new clients.


• Generate regular operational and performance reports (daily, weekly, monthly).


• Handle and resolve day-to-day operational issues efficiently.


• Ensure accurate monthly inventory reconciliation and proper stock control.


• Implement and uphold 5S methodologies in warehouse operations.


• Manage warehouse assets and allocate manpower effectively.


• Motivate and build teamwork among warehouse staff to achieve performance goals.


• Meet or exceed productivity targets and other key performance indicators.


• Oversee staff safety, supervise, and evaluate performance regularly.


• Act as the primary liaison for customers, suppliers, and internal departments.


• Respond to customer inquiries through email and phone in a timely manner.


• Ensure all warehouse operations comply with company SOPs.


• Manage contractor and supplier quotations, including price negotiations, in accordance with ISO standards.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270