Warehouse Operations Executive (East)

DHL Supply Chain Singapore Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading logistics company in Singapore is seeking an experienced Operations Manager to oversee operational functions and ensure service excellence. You will manage a team, build relationships with customers, and drive improvements in productivity. Candidates should have a degree in Logistics or Supply Chain Management with at least 3 years of team management experience. The role involves managing customer SLA and improving operational processes, making it critical in a fast-paced environment.

Qualifications

• Minimum 3 years experience in managing an operational functional team, preferably in e-commerce.
• Experience in reading and managing Profit & Loss statements.
• Ability to supervise 5 to 10 headcounts and manage various relationships.

Responsibilities

• Ensure delivery of key SLA’s with customers.
• Review monthly operational performance and provide solutions.
• Build strong relationships with customers for retention and business growth.
• Manage planning to ensure daily operations meet customer SLA.
• Develop a high performance service culture within the functional team.

Skills

Team Management

Customer Relationship Management

Operational Excellence

Problem Solving

Communication Skills

Education

Degree in Logistics / Supply Chain Management

Job description

Responsibilities:

• To ensure delivery of key SLA’s with customers in a fast growing sector, including managing/implementing operations for existing and new customers in accordance with the DSC demands

• Reviews monthly operational performance with customers and provide solutions to drive operational excellence

• Build a strong win-win relationship with customers, so as to ensure customer retention and development of solutions to grow existing businesses

• Frequently review, align and keep immediate Superior updated with information on operational issues and performance indices, such as customer profile, Space Management, Resources management, Operating procedures, and P&L status

• Manage the planning process to ensure all daily operation activities are executed and met according to the customer’s SLA

• Continually review and improve business processes, to improve productivity and add value to DHL services

• Manage the effective implementation and use of the appropriate technology in all sections of the service chain, to enhance service and improve productivity

• Develop a high performance service culture within the functional team. Plan, organize, and direct in an efficient and effective manner

Requirements:

• Degree in Logistics / Supply Chain Management preferred

• Min 3 years of experience in managing an operational functional team, prefer in e-commerce space.

• Experience in reading and managing Profit & Loss statement would be advantageous

• Must be highly motivated and able to supervise headcount of 5 to 10, and manage relationships with all levels of staff and customer

• Have excellent verbal, written and presentation skills

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.
We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.