Warehouse Customer Service Officer

KWE-Kintetsu World Express (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company is seeking a Warehouse Customer Service Officer in Singapore. This role requires the successful candidate to manage data processing in WMS, communicate effectively with customers, and ensure accurate billing verification. Candidates should have 3 to 5 years of relevant experience, knowledge of WMS and SAP, and strong documentation skills. The position includes a 5.5 days' work week, with opportunities for overtime when needed.

Qualifications

• Minimum 3 to 5 years of experience in Warehouse Customer Service Officer role.
• Basic knowledge and experience with WMS and related documentation.
• Proficient in English for effective communication.

Responsibilities

• Process data and transactions in WMS and customer systems.
• Communicate daily with customers about operational matters.
• Verify billing summaries against operational documents.
• Maintain filing of operational documents as per requirements.
• Coordinate inbound and outbound activities with Operations team.
• Report irregularities or customer escalations to the superior.

Skills

Warehouse Management Systems (WMS)

Customer communication

Documentation management

Billing verification

KPI reporting

English proficiency

Tools

SAP

Job description

Job Descriptions

• Perform data processing, transactions, and updates in KWE’s WMS and/or customer systems.
• Communicate with customers via email and telephone on daily operational matters.
• Verify billing summaries with supporting operational documents prior to customer submission.
• Maintain proper filing and retention of operational documents according to company and customer requirements.
• Coordinate with the Operations team to arrange inbound and outbound activities within required timelines.
• Provide immediate reporting to the direct superior on any irregularities, discrepancies, or customer escalations.

Job Requirements

• Minimum 3 to 5 years of working experience as a Warehouse Customer Service Officer in same industry (Warehouse 3PL/Logistics).
• Basic knowledge and hands-on experience with Warehouse Management Systems (WMS) and related documentation processes and SAP.
• Proficient in English (spoken, written, and reading) for communication with customers and appointed vendors.
• Experience handling documentation such as operational checklists, temperature and RH reports, and compliance records.
• Able to compile and submit periodic KPI reports accurately.
• Capable of verifying billing reports against operational records and service agreements.
• 5.5 days' work week (alternate Saturday off upon confirm) and willing to work overtime if requested.