Warehouse Customer Service

World Marketing Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics and postal service company in Singapore is hiring a Full time Warehouse Customer Service role. The ideal candidate should have a diploma, be bilingual in English and Mandarin, and possess strong customer service and account management skills. Responsibilities include managing key accounts, resolving customer inquiries, and ensuring compliance with established procedures. Immediate availability preferred.

Qualifications

• Minimum diploma holders or above in any field.
• Effectively bilingual in English and Mandarin to liaise with Mandarin speaking stakeholders.
• Need to be IT savvy with MS Office tools.

Responsibilities

• Manage end to end key account management.
• Manage customer enquiries and complaints via email and calls.
• Expedite all critical orders with local subcontract vendors.
• Assist to manage clients and vendors administratively.
• Assist to oversee projects to ensure compliance with SOPs.
• Update SOPs, billing and payment instructions.
• Work on RFQs from clients.
• Prepare invoices.
• Manage the import/export declaration processes.

Skills

Bilingual in English and Mandarin

IT Savvy (MS Office)

Customer service skills

Account management skills

Interpersonal skills

Education

Diploma or above in any field

Job description

World Marketing Group Pte Ltd is hiring a Full time Warehouse Customer Service role in Bedok, Singapore. Apply now to be part of our team.

Requirements for this role:

• Looking for candidates available to work:
  • Mon morning
  • Mon afternoon
  • Tue morning
  • Tue afternoon
  • Wed morning
  • Wed afternoon
  • Thu morning
  • Thu afternoon
  • Fri morning
  • Fri afternoon
• 2-3 years of relevant work experience required for this role

Company Description

Established in 1982, World Marketing Group Pte Ltd (WMG) is a licensed Postal Service Operator headquartered in Singapore, specializing in cross-border parcel and mail logistics across Asia. Our strategic network covers Singapore, China, Malaysia, Thailand, Hong Kong, and extends partnerships globally.

Role Description

• Manage end to end key account management.
• Manage daily customer enquiries and complaints that come in via email and calls, and ensure timely resolution and to maintain good customer service.
• Expedite all critical orders with local subcontract vendors.
• Assist to manage clients and vendors administratively and operationally.
• Assist to manage and oversee projects operationally to ensure full compliance with the SOPs.
• Assist to update SOPs, billing instructions and payment instructions.
• Assist to work on RFQs from clients.
• Assist to prepare invoices.
• Manage the import/export declaration processes.
• Any other projects as and when assigned.

Qualifications

• Minimum Diploma holders or above in any field
• Effectively bilingual in English and Mandarin to liaise with Mandarin speaking stakeholders
• Need to be IT Savvy (especially MS Office tools, Software system)
• Knowledge and experience in logistics with customer service and account management skillsets preferred.
• Commitment to meet tight datelines and reporting requirements
• Mature with excellent interpersonal skills, strong work ethic, independent, entrepreneurial, proactive, and accountable.
• A positive attitude is a must.
• Able to start immediately or within short notice preferred.