WAITER SUPERVISOR

Goodman Employment Agency; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent employment agency in Singapore is seeking a WAITER Supervisor to maintain F&B environment and ensure quality service. The role involves managing team performance and compliance with safety protocols, requiring at least 3 years of experience in F&B. Candidates should possess good integrity and hygiene standards. This position emphasizes problem-solving and effective communication within a diverse service environment.

Qualifications

• At least 3 years relevant experience in F&B / Commercial kitchen.
• Candidates with good personal and work hygiene.
• Maintain professional competence at managerial level.

Responsibilities

• Maintain F&B environment.
• Ensure mis-en-plus of quality and consistency for service.
• Manage quality control at store level and execute crisis management plans.

Skills

Good integrity and personality

Ability to use equipment / computers / I.T applications

Manage workplace communication and engagement

Manage quality procedures

Job description

WAITER Supervisor

Remark: Long Working Hour, Non Aircon Environment

Responsibilities

• Maintain F&B environment
• Ensure mis-en-plus of quality and consistency for service
• Check Work Stations for operations
• Ensure food served in accordance to SOPs
• Manage quality control at store level and execute crisis management plans
• Interact with and service F&B Customers
• Deliver service performance and manage customers’ expectations
• Manage productivity performance
• Responsible for inventories and stock taking activities
• Facilitate and maintain compliance with all legislative and regulatory requirements
• Cover duties (both service and kitchen) when required
• Manage site/outlet and equipment maintenance
• Maintain Standards and Standard Operating Procedures for store operations
• Solve problems and make decisions at managerial level
• Generate reports and present store performance
• Responsible for income and expenses
• Follow F&B safety and hygiene policies and procedures
• Conduct outlet audit to upkeep standards
• Conduct staff performance assessment process
• Manage training at store level
• Handle dispute, grievances and disciplinary matters at store level
• Administer purchasing and receiving procedures
• Implement loss/risk prevention
• Provide information for management decision making

Job Requirements

• Good integrity and personality
• Candidates with good personal and work hygiene
• Ability to use equipment / computers / I.T applications
• Contribute to customer service over various platforms
• Manage quality procedures
• Maintain professional competence at managerial level
• Manage cross function and culturally diverse service environment
• Apply systems thinking in problem-solving and decision-making
• Lead team to implement change
• Manage workplace communication and engagement
• Contribute to innovation process within own scope of work in the business unit
• Foster service innovation
• At least 3 years relevant experience in F&B / Commercial kitchen