VP2 Service Operations Automation Lead, GIPS - United Overseas Bank

United Overseas Bank Limited (UOB); Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading bank in Asia is seeking a Service Operations Lead to ensure the efficiency and stability of batch processing across multiple platforms. This role requires expertise in batch scheduling and automation, along with strong project management skills. The successful candidate will be responsible for modernizing monitoring frameworks, optimizing performance, and managing operational oversight. Excellent communication skills and stakeholder engagement are critical for success in this mission-critical environment.

Qualifications

• Deep expertise in batch scheduling and automation is required.
• Strong project management capabilities are essential.
• Excellent communication and relationship-building skills are necessary.

Responsibilities

• Ensure stability and efficiency of the bank's batch processing environment.
• Lead efforts to modernize monitoring frameworks and implement automation solutions.
• Oversee incident escalation and resolution to maintain uninterrupted service.

Skills

Batch scheduling and automation

Project management

Stakeholder engagement

Operational excellence

Collaboration

Tools

Mainframe

AS/400

UNIX

Windows

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long‑term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

As a lead of the Service Operations automation team, you will play a pivotal role in ensuring the stability, efficiency, and readiness of the bank's batch processing environment across multiple platforms-including Mainframe, AS/400, UNIX, and Windows-supporting a 24x7 Command Center. This role requires deep expertise in batch scheduling and automation, strong project management capabilities, and the ability to drive performance optimization initiatives. You will lead strategic efforts to modernise monitoring frameworks, implement automation solutions, and ensure seamless transition of projects into production. Success in this role demands exceptional stakeholder engagement, technical proficiency, and a commitment to operational excellence in a mission‑critical environment.

Batch Operations Expertise

• Collaborate with development and production support teams to understand application batch flows and ensure operational readiness.
• Act as an SME in batch management, ensuring compliance with operational standards and best practices.
• Develop and implement frameworks for operations acceptance to support smooth project transitions into production.

Performance Optimization & Automation

• Identify service improvement opportunities to drive batch performance
• Implement real‑time monitoring, alerting, and automation solutions.
• Familiarity with modern dashboards and analytics for SLA tracking to replace legacy monitoring tools

Project & Transition Management

• Strong capability in managing batch‑related activities in strategic projects, including resource planning and cost estimations.
• Perform detailed dependency analysis, resource estimation, and milestone planning.
• Experience with UAT, OAT, PRQ documentation and reviews.

Tools Development & Enhancement

• Design and deploy operational tools for workload automation and shift management.
• Collaborate with development teams for scalable solutions.

Stakeholder Engagement & Reporting

• Excellent communication and relationship‑building skills across technology and operations.
• Ability to deliver accurate reports on batch performance and risk metrics.
• Support disaster recovery and role swap activities.

Operations Management

• Serve as the designated backup to the IT Operations Lead, providing day‑to‑day operational oversight and management to ensure continuity of leadership and strengthen the team's operational resilience.
• Oversee incident escalation and resolution during critical periods, ensuring adherence to SLA commitments and maintaining uninterrupted service availability in a 24x7 Command Center environment.

Additional Requirements

Be a Part Of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference