VP/SVP, User Experience Team Lead, Transformation and Data, Group COO

DBS Bank; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading financial institution in Singapore seeks an experienced VP/SVP, User Experience Team Lead to drive digital transformation of employee tools. The ideal candidate will have more than 10 years of project management experience, proficiency in Agile methodologies, and strong leadership skills. This role focuses on enhancing employee collaboration and productivity through innovative design and technology adoption, supported by a competitive salary and dynamic work environment.

Benefits

Competitive salary

Dynamic work environment

Professional development support

Qualifications

• 10+ years of experience in leading and managing projects, preferably certified (PMP, CSM).
• Proficiency in applying SDLC agile methodologies such as Scrum and Kanban.
• Strong communication and influencing skills for stakeholder management.
• Exceptional leadership abilities to guide teams effectively.
• Skills in change management to drive product adoption.
• Strategic thinking capability to meet organizational goals.
• Experience with a Data-Driven Operating Model (DDOM).
• Interest in the latest technology trends for employee-facing platforms.

Responsibilities

• Define and drive product vision and strategy aligned with organizational objectives.
• Implement a Data-Driven Operating Model to guide product decisions.
• Lead project squads and foster collaboration across teams.
• Drive a digital journey enhancing collaboration and productivity.
• Ensure robust, scalable designs that address potential risks.
• Manage stakeholders for clear product development communication.
• Lead within an Agile framework and apply SDLC methodologies.
• Develop change management strategies for product adoption.

Skills

Project Management

Agile Methodology

Stakeholder Management

Leadership

Change Management

Strategic Thinking

Data-Driven Mindset

Technology Acumen

Job description

Overview

Job Description - VP/SVP, User Experience Team Lead, Transformation and Data, Group COO (WD78309)

Job Description

VP/SVP, User Experience Team Lead, Transformation and Data, Group COO - ( WD78309 )

Business Function

Here at the DBS Transformation & Data, Group COO, we focus on nurturing the culture of the "World's Best Bank", 2025, 2021, 2019 (Euromoney) and “World’s Best Digital Bank” (Euromoney, 2016 & 2018). Our approach is a combination of both science and art; we immerse our stakeholders in the world of design thinking and experimentation, drive rigorous creativity along our pipeline, and build connections between corporate entrepreneurs and start-ups. We are a cross-disciplinary team focused on the invention of solutions that will radically improve the way people live, work and play. We are passionate and committed to make banking joyful (while having lots of fun)!

Role

As a Product Owner & Business Delivery Lead, you will play a pivotal role in the digital transformation of our employee digital tools, such as Employee Intranet, Mobile app etc that enhances employee productivity and foster collaboration.

Drive collaboration and harmonize efforts between Design, Technology, and Business teams with primary focus on aligning our digital initiatives to organization's strategic goals and ensuring that our designs are scalable and resilient while optimizing the employee experience and journey.

You will champion a data-driven operating model (DDOM), continuously leveraging the 4D approach (Discover, Define, Design, Deliver) to evolve and improve the product, at the forefront of adopting the latest technology and responding to emerging demands.

Key Responsibilities

• Product Strategy & Roadmap: Apply strategic thinking to define and drive product vision, strategy, and roadmap that aligns with our organizational objectives. Continuously explore and leverage on the latest technology and industry demands to maintain a competitive edge and optimize employee experience. This includes actively listening to our employees, seeking opportunities to integrate new technologies and insights to meet evolving employee needs.
• DDOM & 4D Approach: Champion and implement a Data-Driven Operating Model (DDOM) to guide all product decisions. Continuously apply the 4D approach (Discover, Define, Design, Deliver) to iterate, improve, and innovate the product, ensuring a user-centric and technologically advanced solution.
• Squad Leadership & Orchestration: Lead the delivery team within the project squad, orchestrate collaboration between Design, Technology, and Business teams. This includes effectively managing and empowering the persistent core team through sprint cycles, fostering a culture of innovation and agile delivery.
• Digital Journey Transformation: Driving the digital journey to uplift productivity and enhance collaboration for employees, with a keen focus on their experience and journey. This involves identifying pain points and opportunities for improvement through continuous discovery and feedback loops.
• Scalable & Resilient Design: Ensure the development of robust, scalable, and resilient designs for our platforms, proactively addressing potential risks and security considerations.
• Stakeholder Management: Effectively manage stakeholders across various functions to ensure clear communication, alignment on product development and delivery, and successful adoption of new features.
• Agile Methodology: Lead and operate within an Agile framework, demonstrate a strong understanding and application of SDLC agile methodologies, including Scrum and Kanban.
• Change Management & Adoption: Develop and implement essential change management strategies to drive product adoption among employees, communicating the value proposition, and facilitating a smooth transition to new features and functionalities.

Qualifications

Requirements:

Ideal candidate should have:

• Project Management: 10+ years of experience in leading and managing projects, with a strong preference for certified project managers (e.g., PMP, CSM).
• Agile Methodology: Proficiency in applying SDLC agile methodologies, including practical experience with Scrum, Kanban, and other agile frameworks.
• Stakeholder Management: Strong communication and influencing skills in managing diverse stakeholders, with a proven ability to build consensus and drive collaboration.
• Leadership: Exceptional leadership abilities to guide, motivate, and orchestrate the core team through sprint cycles, fostering a high-performing and collaborative environment.
• Change Management: Essential skills in change management to effectively drive product adoption and manage resistance to change.
• Strategic Thinking: The ability to apply strategic thinking to meet organizational goals, identifying opportunities for innovation and long-term product evolution.
• Data-Driven Mindset: Experience with a Data-Driven Operating Model (DDOM) and a proven track record of using data and analytics to inform product decisions and continuous improvement.
• Technology Acumen: A keen interest in and understanding of the latest technology trends and their application to employee-facing platforms, with a drive to continuously improve the product leveraging these advancements.

Apply now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.