VP of Client Relations

Hendricks Corp; Singapore; On-site; SGD 150,000 - 200,000; Full time

Job summary

A global leader in AI-powered video analytics is seeking a Vice President of Client Relations in Singapore. This senior leadership role involves overseeing client engagement strategies, collaborating with internal teams, and ensuring client satisfaction and growth. The ideal candidate has over 20 years in retail and hospitality, exceptional communication and leadership skills, and holds a diploma in Hospitality and Tourism. Join a visionary team shaping the future of customer engagement.

Qualifications

• 20+ years of experience in Retail and Hospitality.
• Proven ability to manage major accounts in fast-paced environments.
• Experience working cross-functionally with various teams.

Responsibilities

• Lead client engagement strategies across partners.
• Collaborate with Marketing and Project teams for client solutions.
• Build relationships with senior client stakeholders.

Skills

Client relationship management

Commercial acumen

Leadership skills

Communication skills

Operational management

Education

Diploma in Hospitality and Tourism

Graduate of Harrods Retail Academy or equivalent

Job description

Vice President, Client Relations

Location: Singapore
Reports to: General Manager
Company: Hendricks Corp Pte Ltd

About Hendricks Corp

Hendricks Corp is a global leader in AI‑powered video analytics and data fusion technologies serving the QSR, retail, and smart‑infrastructure sectors. Our proprietary platforms — Enfusion and VATES — empower brands to enhance operations, customer engagement, and performance through intelligent automation and real‑time insights.

The Role

We are seeking an accomplished and forward‑thinking Vice President of Client Relations to lead strategic partnerships and elevate client engagement across Hendricks Corp’s international portfolio. This senior leadership role focuses on driving client satisfaction, retention, and growth through close collaboration with internal teams and the delivery of measurable business outcomes.

Key Responsibilities

• Lead and oversee client engagement strategies across enterprise and retail partners.
• Collaborate closely with the Marketing and Project teams to ensure successful delivery of client objectives and solutions.
• Build and maintain trusted relationships with senior client stakeholders to drive partnership value and long‑term growth.
• Oversee all aspects of client communication, reporting, and issue resolution to ensure service excellence.
• Represent Hendricks Corp in strategic meetings, client reviews, and industry events.
• Champion a culture of professionalism, accountability, and innovation across all client interactions.

About You

• Proven track record in managing key client relationships and major accounts within fast‑paced business environments.
• Strong commercial and operational acumen, with the ability to translate client needs into scalable solutions.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to work cross‑functionally with Marketing, Project, Product, and Technology teams.
• At least 20 years of Retail and Hospitality background, with demonstrated experience leading high‑performance teams and delivering outstanding client outcomes.
• Diploma in Hospitality and Tourism required.
• Graduate of the Harrods Retail Academy or equivalent advanced retail management program preferred.

Why Join Us

At Hendricks Corp, you’ll join a visionary team transforming how AI and analytics empower global retail and hospitality brands. You’ll have the opportunity to shape client strategy, influence product direction, and lead initiatives that define the future of intelligent customer engagement.