VP/AVP, Team Lead, Operations (DUO), CBGO, Group COO

DBS; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

A leading financial services institution in Singapore is seeking a VP/AVP, Team Lead for Operations. This role involves overseeing daily operations, managing a team, and driving process improvements. The ideal candidate will have experience in operations leadership within banking, strong analytical skills, and the ability to implement effective strategies. This position offers an opportunity to champion operational excellence in a dynamic environment.

Qualifications

• Experience in a similar operations leadership role, preferably in the banking or financial services industry.
• Demonstrated ability to lead and manage a team with a focus on operational efficiency.
• Strong analytical and problem-solving skills with the ability to provide data-driven insights.

Responsibilities

• Lead Risk Management and Controls, identifying operational risks and implementing mitigation measures.
• Drive process re-engineering, fostering innovation and improving controls.
• Manage daily operations of the Consumer Banking Operations team ensuring efficient service delivery.

Skills

Leadership in operations

Data analysis

Process improvement

Collaborative communication

Problem-solving

Job description

VP/AVP, Team Lead, Operations (DUO), CBGO, Group COO (WD78448)

Job Description

Responsibilities

• Lead Risk Management & Controls: Identify operational risks, elevate Key Risk Indicators (KRIs) to management, and implement mitigation measures.
• Drive Process Re-engineering & Standardization: Challenge existing methods, foster innovation, and re-engineer reconciliation and investigation processes for standardization and improved controls.
• Utilize Data-Driven Insights & Analytics: Leverage internal and external data, apply analytics, and visualize insights to improve productivity, identify root causes, and achieve Straight Through Processing (STP).
• Foster Stakeholder Collaboration & Project Leadership: Collaborate with stakeholders to understand challenges and support the Head of Department in leading projects and process improvements.
• Champion Operational Excellence & Digitalization: Provide User Requirements and perform User Acceptance Testing (UAT) and Live Verification for smooth operations, while supporting digitization and automation.
• Oversee Day-to-Day Operations: Manage daily operations of the Consumer Banking Operations team (Deposit & Unsecured lending product), ensuring efficient service delivery.
• Develop & Implement Operational Strategies: Create and implement operational strategies, policies, and procedures to optimize workflow, enhance productivity, and maintain compliance.
• Manage & Develop Team: Lead and develop a team of professionals, providing guidance, coaching, and performance feedback.

Requirements

• Experience in a similar operations leadership role, preferably in the banking or financial services industry.
• Demonstrated ability to lead and manage a team, with a track record of driving process improvements and enhancing operational efficiency.
• Strong analytical and problem‑solving skills, with the ability to interpret data and provide data‑driven insights.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross‑functional teams.
• Proven experience in process re‑engineering and standardization, with a focus on improving productivity and service quality.
• Adaptable and resilient, with the ability to thrive in a fast‑paced, dynamic environment.