Volunteer and Merchandise Manager

Society for the Prevention of Cruelty to Animals, Singapore; Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

A leading non-profit organization in Singapore is seeking a Merchandise and Volunteer Manager to develop merchandise that enhances brand and supports fundraising efforts. The role involves managing volunteer recruitment and strategies, as well as overseeing merchandise sales and reporting. Candidates should have a relevant diploma or degree and at least 2 years of related experience. Strong communication skills and a passion for animal welfare are essential. Interested candidates can apply via email.

Qualifications

• Minimum 2 years in a similar position.
• Experience in the not‑for‑profit or animal related sector is an advantage.

Responsibilities

• Developing volunteer recruitment and reactivation strategies.
• Reviewing and developing volunteer management practices.
• Maintaining inventory and cleanliness in the merchandise store.
• Providing regular profit and loss reports for merchandise sales.

Skills

Expectation Management and Boundary-Setting

Assertiveness and Solution-Focused Thinking

Organisational and Administrative Competence

Excellent verbal and written communication skills

Multidisciplinary project skills

Education

Diploma or Degree in any related field

Job description

The Merchandise and Volunteer Manager is responsible for developing merchandise that enhances SPCA’s brand and functions as a stable revenue stream for SPCA’s non‑profit work. He/she also plays a vital role in the recruitment and retention of volunteers.

Responsibilities

• Developing volunteer recruitment strategies and reactivation strategies for passive volunteers.
• Reviewing and developing volunteer management practices.
• Developing and conducting volunteer training and recognition programmes.
• Identifying opportunities for volunteer partnerships with social service organisations, community stakeholders, corporate partners and government agencies.
• Working with other departments to identify our volunteer needs and training strategies.
• Building and maintaining relationships with volunteers and garnering their feedback to better improve our volunteer management strategies.
• Developing new strategies to increase revenue through SPCA merchandise.
• Providing regular profit and loss reports for all merchandise sales.
• Developing the annual budget for SPCA’s merchandise in consultation with Head (Community Engagement).
• Working closely with volunteers to develop new merchandise that is appealing and saleable.
• Maintaining inventory and cleanliness and customer enquiries about the SPCA Merchandise Store.
• Managing consignments and bulk orders to other organisations.
• Ensuring positive customer service and sales.
• Reaching out to potential partners for merchandise collaborations.
• Reaching out to corporates and malls for potential location for external merchandise sales.

Other Responsibilities

• Providing support for ad‑hoc events and SPCA‑led projects.

Job Requirements

• Diploma or Degree in any related field.
• Minimum 2 years in a similar position.
• Experience in the not‑for‑profit or animal related sector an advantage.

Additional Requirements

• Expectation Management and Boundary-Setting: Skilled in setting and managing realistic expectations for volunteers and external parties, aligned with SPCA’s operational capabilities.
• Assertiveness and Solution-Focused Thinking: Confident in addressing requests beyond scope while maintaining empathy and professionalism.
• Organisational and Administrative Competence: Highly organised and detail‑oriented in managing volunteer data, scheduling, and merchandise logistics.
• Passion for animal protection and knowledge of animal welfare issues.
• Excellent verbal and written communication skills.
• Possess multidisciplinary project skills and able to work under the pressure of various concurrent priorities.
• Able to work independently and in teams, meticulous and detail oriented.

Interested candidates please send your resume with a cover letter and expected salary to [e-mail].

Please note that for all positions, you must be prepared to travel to 50 Sungei Tengah Road. Please check to make sure that the distance is not too far for you to travel before applying.

We regret that only short‑listed applicants will be notified.