Voice of Customers (VOC) Analyst

Plaud; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading AI company in Singapore seeks a Customer Experience Manager to design and implement a robust Voice of Customer framework. The ideal candidate has over 3 years of experience in CX management and strong analytical skills, and will work on integrating customer feedback into business actions. This role offers opportunities in a dynamic and innovative work culture.

Benefits

Market-competitive compensation

Global exposure

Creativity-fueled work atmosphere

Qualifications

• 3+ years of experience in Customer Experience (CX), Insights, or VoC program management.
• Strong foundation in survey design and analysis.
• Proven ability to translate customer data into business recommendations.

Responsibilities

• Design and implement Plaud’s end‑to‑end Voice of Customer (VoC) framework.
• Build scalable feedback systems from survey design to analytics.
• Drive executive reporting of key customer themes and performance trends.

Skills

Customer Experience (CX)

Qualitative and quantitative analysis

Communication skills

Survey design

Tools

Qualtrics

Tableau

SurveyMonkey

Job description

About Plaud Inc.

Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note‑taking solutions, loved by over 1,000,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next‑generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.

Plaud Inc. is a Delaware‑incorporated, San Francisco‑based company pushing the boundary of human‑AI intelligence through a hardware‑software combination. With ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection.

To learn more about Plaud, please visit https://www.plaud.ai and follow along on Instagram, X, Facebook, LinkedIn, and YouTube

Why You Should Join Us

Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think.

• Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years.
• Define the next‑gen paradigm for human‑AI interaction.
• Gain exposure to cutting‑edge AI for Pro tools and play a direct role in our global expansion.
• Work with passionate teammates who value innovation, collaboration, and customer success.
• Grow your career in a culture that champions continuous learning and fast career development.
• Market‑competitive compensation, global exposure, and a vibrant, creativity‑fueled work atmosphere.

What You Will Do

• Design and implement Plaud’s end‑to‑end Voice of Customer (VoC) framework, integrating feedback from multiple touchpoints (App, Web, Support, Community, and Retail).
• Build scalable feedback systems — from survey design to social listening and sentiment analytics — that turn customer data into clear business actions.
• Drive executive reporting by surfacing key themes, performance trends, and customer impact stories to leadership.
• Champion customer advocacy, ensuring the user voice directly shapes product development and company decisions ownership to prioritize and communicate the most critical customer experience opportunities.

Minimum Qualifications

• 3+ years of experience in Customer Experience (CX), Insights, or VoC program management.
• Strong foundation in survey design, qualitative and quantitative analysis, and insight storytelling.
• Proven ability to translate customer data into clear business recommendations.
• Experience using CX or analytics platforms (e.g., Qualtrics, Appbot, Medallia, SurveyMonkey, or Tableau).
• Excellent communication and stakeholder management skills across technical and business teams.

Preferred Qualifications

• Background in AI, SaaS, or technology product ecosystems.
• Experience integrating social listening, app reviews, or community feedback into structured VoC reporting.
• Familiarity with text analytics, NPS/CSAT programs, and customer sentiment modeling.
• Track record of leading CX improvement initiatives that influence product or service outcomes.
• Passion for AI‑driven experience innovation and building programs from 0→1.

Disclaimer: Plaud is and will continue to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.