Visitor Service Officers | Customer Service

Adecco; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A well-established custodian in Singapore is seeking a front line customer service professional. The role involves assisting visitors, managing admissions and events, and promoting exhibitions. Ideal candidates have strong interpersonal skills, are preferably bilingual, and must be willing to work weekends and public holidays. Competitive gross compensation of up to $2100 is offered.

Qualifications

• 2 years of front line/customer service experience, preferably in hospitality.
• Willingness to work on weekends and public holidays.
• Flexible in customer interactions in a front-facing role.

Responsibilities

• Front counter duties: admissions, event fees, membership, merchandise sales.
• Greet and assist visitors in person, on phone, and via email.
• Promote exhibitions and tours.
• Manage daily takings and replenish collateral.
• Oversee cash and cheque collections.
• Assist with wayfinding and guide usage.
• Coordinate group visits and conduct inspections.
• Collect visitor feedback and compile reports.
• Handle guided tour registrations and inquiries.
• Manage email and phone inquiries.

Skills

Strong interpersonal skills

Bilingual

Proficient in Microsoft Office

Proficient in Point of Sale Systems

Experience in customer service

Good telephone etiquette

Service delivery skills

Problem resolution skills

Communication skills

Job description

Our client is a well-established custodian of Singapore's heritage, assuming the role to promote and safeguard our diversity for educational purposes, cultural understandings as well as nation building.

💥 Requirements

• Strong interpersonal skills, preferably bilingual
• Proficient in Microsoft Office, Point of Sale Systems, and digital technologies
• Experience in handling various payment modes
• 2 year of front line/ customer service experience, preferably in hospitality
• Skilled in service delivery, problem resolution, and service recovery
• Good telephone etiquette and communication skills
• Flexible in customer interactions in a front-facing role
• Willingness to work on weekends and public holidays

🕙 Working Hours

9:30am to 7pm daily

📆 Working Days

5 days/ week (Including weekends &PH)

📍Location

Multiple locations near Bugis MRT / Pasir Panjang MRT

💰 Compensation

Gross up to $2100

✨ The Job

• Front counter duties: admissions, event fees, membership, merchandise sales
• Warmly greet and assist visitors in person, on phone, and via email
• Promote exhibitions and tours
• Manage daily takings and replenish collateral
• Oversee cash and cheque collections by security agency
• Assist with wayfinding and guide on audio/mobile device usage
• Coordinate group visits and conduct inspectionsManage merchandise sales
• Proactively collect visitor feedback and compile reports
• Handle administrative tasks: guided tour registrations, inquiries
• Manage email, phone inquiries, and group visit bookings