Visitor Service Officers @ Bukit Timah - Day Shift |Up to $2150 p.m.

P-Serv; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading service provider in Singapore is seeking candidates for a customer service role. The position involves providing excellent customer service, managing visitor queries, and ensuring safety. Ideal candidates should have a GCE O Level or equivalent and experience in hospitality or tourism. This position offers a basic salary of $2000 plus performance incentives and involves working outdoors.

Qualifications

• Minimum GCE O Level, NITEC or equivalent.
• At least 1 year of customer service experience will be advantageous.
• Good command of English.

Responsibilities

• Provide customer service and handle visitors’ queries.
• Perform roving duties around the gardens and visitor information duties.
• Greet and welcome visitors with excellent customer service.
• Ensure the safety of the visitors and assist with crowd management.
• Identify and report safety lapses, risk issues or incidents to Supervisors.

Skills

Customer service

Communication skills

Crowd management

Education

GCE O Level, NITEC or equivalent

Job description

• Location: Bukit Timah MRT
• Working Hours/Pattern: 7.30am to 7.30pm/4 Days per week
• Basic Salary: $2000 + MPI (Monthly Performance Incentives)

Job Scope

• Provide customer service and handle visitors’ queries
• Perform roving duties around the gardens and visitor information duties
• Greet and welcome visitors with excellent customer service
• Ensure the safety of the visitors and assist with crowd management
• Identify and report safety lapses, risk issues or incidents to Supervisors
• Perform service recovery where necessary
• Other duties as when assigned by Supervisors

Requirements

• Minimum GCE O Level, NITEC or equivalent
• At least 1 year of customer service experience will be advantageous
• Enjoy working with the general public at outdoor environment
• Work experience in hospitality, tourism, attractions sectors would be preferred
• Good communication skills and good command of English

We regret to inform, only shortlisted candidates shall be contacted.