Visitor Experience Ambassadors (Part timer for Singapore Air Force Museum

Defence Collective Singapore Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local museum organization in Singapore seeks an enthusiastic individual to create positive visitor experiences at the Singapore Air Force Museum. Responsibilities include engaging guests, performing operational roles, and facilitating activities. Ideal candidates are guest-centric, fluent in English, and enjoy working with diverse audiences.

Qualifications

• Enthusiastic in learning and performing a variety of operational and administrative work tasks.
• Enjoys interacting with people from diverse backgrounds.
• Comfortable with speaking to an audience.

Responsibilities

• Create a positive and engaging experience for museum visitors.
• Build rapport with guests and manage their needs and expectations.
• Prepare and facilitate fun and exciting indoor/outdoor activities.

Skills

Guest-centric and service oriented

Excellent time-management

Fluent in English and another language

Patient and tactful in challenging situations

Job description

Duties and Responsibilities

To create a positive and engaging experience for all visitors of Singapore Air Force Museum (SAFM), a member of Defence Collective Singapore Limited (DCS), and ensure that SAFM’s narrative is preserved, managed and consistently implemented during the day-to-day operations to achieve guest satisfaction.

Represent Singapore Air Force Museum in creating the best experience for guests.

• Build rapport with guests and manage their needs & expectations.
• Engage guests and deliver tour spiels, narrations and explanations on artefacts, exhibits and activities / games.
• Performs operational roles in various stations such as:
  • Ticketing Reception, F&B and Retail
  • Exhibitions / Galleries
  • Theatre, Playground
• Prepare and facilitate fun and exciting indoor/outdoor activities.
• Provide the first level of service recovery.
• Responsible for ticketing numbers consolidation & POS reconciliation.
• Ensure the serviceability of exhibits, facilities and equipment by performing routine checks and basic corrective measures.
• Prioritise the safety of guests and perform first aid if necessary.
• Training is provided for the leading of tours and activities/games.

Requirements

• Guest-centric and service oriented
• Enthusiastic in learning & performing a variety of operational and administrative work tasks
• Patient and tactful when handling challenging situations
• Enjoys interacting with people from diverse backgrounds
• Comfortable with speaking to an audience
• Excellent time-management and prompt in decision‑making
• Fluent in English and another language