VIP Guest Experience Specialist

Hilton Worldwide, Inc.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Experience Executive at their Singapore location. The role involves greeting guests, managing check-ins and check-outs, and ensuring excellent customer service. Candidates should have 1-2 years of relevant experience and strong interpersonal skills. This position requires managing functions to facilitate a positive experience for guests, including promoting hotel services and handling special requests. The company offers a dynamic work environment focused on guest satisfaction.

Qualifications

• 1-2 years of related working experience preferred.
• Ability to perform moderately complex mathematical calculations without error.
• Ability to access and accurately input information using a moderately complex computer system.

Responsibilities

• Greet and register guests while providing prompt and courteous service.
• Manage guest check-ins and check-outs efficiently.
• Assist VIP guests and ensure their needs are prioritized.
• Promote Hilton programs and ensure guests are informed about facilities.

Skills

Interpersonal skills

Customer service

Mathematical calculations

Conflict resolution

Stress management

Tools

OnQ PM

Kipsu

HotSOS

Job description

A leading global hospitality company is seeking a Guest Experience Executive at their Singapore location. The role involves greeting guests, managing check-ins and check-outs, and ensuring excellent customer service. Candidates should have 1-2 years of relevant experience and strong interpersonal skills. This position requires managing functions to facilitate a positive experience for guests, including promoting hotel services and handling special requests. The company offers a dynamic work environment focused on guest satisfaction.