VIP Guest Experience Assistant/Premier F&B Executive

SPS UK&I Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading hospitality services provider in Singapore is seeking a dedicated professional to enhance VIP guest experiences. Responsibilities include managing conference room amenities, ensuring cleanliness, and providing tailored services. The ideal candidate has 1-3 years of experience in the F&B industry and strong communication skills. This role promises a vibrant work environment focused on client satisfaction.

Qualifications

• At least 1-3 years of experience in F&B (cabin crew/luxury hotel industry).
• Ability to maintain high standards of cleanliness and ambiance.
• Experience in managing client experiences and efficient service.

Responsibilities

• Provide a seamless and anticipatory guest experience.
• Ensure conference room readiness and stock maintenance.
• Manage client arrivals and departures efficiently.

Skills

Strong communication skills

Customer service orientation

Attention to detail

Job description

Provide a personalized, seamless, and anticipatory guest experience to all VIP clients visiting the premises.

Maintain an exceptional physical environment within the premises, upholding stellar standards in cleanliness, ambiance, and comfort.

Ensure all amenities in the conference rooms are well stocked and organized at all times

Ensure equipment’s, amenities and conference room facilities with defects are raised as work orders to relevant departments.

Manage client arrivals and departures efficiently, ensuring minimal waiting times and a consistently luxurious experience.

Facilitate the ordering process and service for beverages required during meetings or corporate occasions and may include serving meals and beverages to clients, managing inventories

Maintain detailed knowledge of client preferences and proactively offer tailored services (e.g., beverage choices, preferred seating, special arrangements).

Ensure pantry is well stocked with consistently ensure provisions are refilled accordingly.

Ensure conference room readiness, catering order preparations are in order, arrange beverage for functions and events as instructed.

Washing up and clean pantries before closing procedures or whenever necessary

Acknowledge all guests’ concerns, comments & complaints with discretion & the utmost urgency.

Report to supervisor or manager for any user or client feedback

Liaise with vendors to carry out equipment maintenance, catering orders and pantry orders.

Support special events and exclusive engagements held within the premises.

Promptly respond to telephone calls in a friendly & professional manner.

Prepare stock inventory report and servicing report for management’s review.

Complete all duties during the shift & ensure a concise hand over is conducted. Deliver an exceptional workspace experience to our client.Create a welcoming, and engaging office environment for client and their visitors.

Championing flexible working and provide support to clients and guests on processes & tools - e.g. Meeting Rooms, Desks, onsite AV Equipment, pantries etc.

Ensure the building and relevant equipment / technology is in perfect working order. Spatial awareness: support the Workspace Experience Lead with collecting and analysing workspace data (subjective, objective and ethnographically) to improve the workspace experience for colleagues.

Additional Duties and Responsibilities

Ensure that the highest level of customer satisfaction and service is offered and maintained at all times; a level comparable to a Premier Lounge or High-End Hotel.

Maintain positive relations with all guest enquiries and keeping emotions in check & avoiding workplace gossip.

Follow company procedures with respect to grooming, performance & conduct standards as detailed in the employee handbook & Customer Experience Trainings.

Trustworthy source of information, support and advice.

Work closely with the Experience Ambassadors to ensure a service standard are maintained.

Any other ad-hoc task/ assignment within your range of competence as required by the Workspace Experience Lead.

Requirement

At least 1 -3 years of experience in F&B experience (cabin crew/luxury hotel industry etc)

Strong communication skills by communicating professionally

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