VIP Front Desk & Guest Services Specialist

LABRADOR HILL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality management company in Singapore is seeking a dedicated individual to manage guest services, including check-in and check-out, reservations, and customer inquiries. The ideal candidate should be professional and detail-oriented, with the ability to handle guest complaints effectively. This role is critical for maintaining high service standards and guest satisfaction in our lodging facilities.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Welcome guests upon their arrival and assign rooms.
• Respond to clients' complaints in a timely and professional manner.

Job description

A hospitality management company in Singapore is seeking a dedicated individual to manage guest services, including check-in and check-out, reservations, and customer inquiries. The ideal candidate should be professional and detail-oriented, with the ability to handle guest complaints effectively. This role is critical for maintaining high service standards and guest satisfaction in our lodging facilities.