Vice President, Transaction Banking, Client Service Team (12 month contract) (Job ID:10073504)

MUFG BANK, LTD. Singapore Branch; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading financial institution in Singapore is seeking a Dedicated Client Service Manager for Channels and Trade. The role involves managing client relationships, overseeing trade operations, and ensuring compliance with regulations. Candidates should have a Bachelor's degree and at least 7 years of experience in Transaction Banking client service management. Strong communication and organizational skills are essential, and the position is focused on delivering exceptional client service.

Qualifications

• Minimum 7 years experience in Transaction Banking client service management.
• In-depth knowledge preferably in channel services and eBanking.
• Strong written and verbal communication skills.

Responsibilities

• Manage client relationships and address inquiries.
• Oversee execution of trade transactions and compliance.
• Identify process improvement opportunities.

Skills

Client-focused mindset

Strong problem-solving skills

Strong organizational abilities

Ability to work collaboratively

Education

Bachelor’s degree in Business, Finance, or a similar field

Job description

Job Purpose

The Dedicated Client Service Manager for Channels and Trade is responsible for managing and enhancing client relationships, ensuring the delivery of high-quality service, and supporting trade and channel operations. This role involves collaborating with various departments to ensure seamless execution of trade transactions and client satisfaction.

Key Responsibilities

Client Relationship Management:

• Serve as the primary point of contact for clients regarding trade and channel services.
• Develop and maintain strong relationships with clients to understand their needs and provide tailored solutions.
• Proactively address client inquiries and resolve issues promptly.

Channel Services Management:

• Manage client registration and technical support for e-channel products.
• Coordinate with the Cash Client Service Team to provide helpdesk support and resolve technical issues

Trade Operations Support:

• Oversee the execution of trade transactions, ensuring compliance with internal policies and external regulations.
• Collaborate with the Trade Finance Operations (TFO) team to manage import, export, and trade loan operations.
• Ensure accurate and timely processing of trade documents and payments.

Process Improvement:

• Identify opportunities for process enhancements to improve service delivery and operational efficiency.
• Implement best practices and innovative solutions to enhance client experience.

Risk and Compliance:

• Ensure adherence to risk management and compliance standards in all client interactions and transactions.
• Monitor and report any potential risks or compliance issues to the relevant departments.

Collaboration and Communication:

• Work closely with internal stakeholders, including the Treasury, Marketing, and Operations teams, to support client needs.
• Facilitate effective communication between clients and internal teams to ensure alignment and service excellence.

Qualifications

• Minimum Bachelor’s degree in Business, Finance, or a similar field.
• Vice President - Minimum 7 years experience in Transaction Banking client service management
• In depth knowledge preferably in channel services and eBanking
• Experience working with trade finance products desirable
• Ability to clearly communicate in written and verbal formats to internal and external stakeholders
• Ability to work collaboratively in a fast-paced environment.
• Strong problem-solving and analytical skills.

Key Competencies

• Client-focused mindset with a commitment to delivering exceptional service.
• Proactive and results-oriented approach.
• Strong organizational and multitasking abilities.
• High level of integrity and professionalism.

We regret to inform that only shortlisted applicants will be notified.

Job ID:10073504