Vice President, Digital Cards & Loans Acquisition Lead, Consumer Banking Group

DBS Bank; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

A leading financial institution in Singapore is seeking a Vice President, Digital Cards & Loans Acquisition Lead. This role focuses on driving acquisition strategies for credit cards and personal loans, optimizing customer journeys, and leveraging data-driven insights for market growth. The ideal candidate should have 8-12 years of experience in the financial services sector, with strong analytical and communication skills.

Qualifications

• At least 8-12 years of relevant experience in cards or loans business.
• Understanding of Singapore’s retail financial services landscape.
• Strong experience in digital acquisition platforms.

Responsibilities

• Define and implement acquisition strategies for cards and loans.
• Deliver on annual acquisition volume targets.
• Optimize acquisition efforts across various channels.

Skills

Customer lifecycle management

Stakeholder management

Data-driven insights

Analytical skills

Communication skills

Education

Degree holder

Job description

Job Description - Vice President, Digital Cards & Loans Acquisition Lead, Consumer Banking Group (WD79403)

Job Description

Vice President, Digital Cards & Loans Acquisition Lead, Consumer Banking Group - ( WD79403 )

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Job Purpose

This position will be instrumental in executing and refining the acquisition strategies for DBS Credit cards and unsecured personal loans business in Singapore, leveraging data-driven insights and innovative approaches to achieve significant market share growth and enhance customer lifetime value. You will be responsible for leading key initiatives, optimizing channels, and collaborating across diverse teams to deliver exceptional results.

Responsibilities

• Acquisition strategy: Contribute to the definition and implementation of the end to end acquisition strategy for DBS’s suite of cards and unsecured loan products.
• Drive uplift in business metrics: Deliver on annual acquisition volume targets, market share growth, and customer quality metrics.
• Optimize channel and funnel conversion: Oversee and optimize acquisition efforts across a diverse range of integrated channels, including key aggregator partnerships, DBS mobile applications, proprietary online platforms, owned media, social media, and strategic external partners.
• Optimize Credit Approval: Work with Credit Management to optimise credit approval and rules with the view of improving approval rates and improving customer experience.
• Drive acquisition through integrated channels & partnerships: Key aggregator partnerships, external paid media, DBS mobile apps, online platforms, owned media, social media, and strategic partners.
• Optimizing acquisition economics and maintaining portfolio quality: Champion and own cross-sell initiatives across MOB 1–12, aligning early lifecycle monetization with acquisition strategies.
• Cross team Collaboration: Work closely with the Digital Banking team to enhance the User Experience (UX) and User Interface (UI) across acquisition funnels, focusing on reducing drop‑off rates and improving conversion.
• Customer Journey Mapping: Analyzing and optimizing the customer experience from application entry points to approval and post‑application status checks.
• Understanding Application Channels: Familiarity with various application methods, including digibank, PWeb, and even chatbots for certain applications.
• Risk Management and Regulation: Clear understanding of risk management and regulations, ensure application journeys comply with applicable regulations and internal policies.

Requirements

• Degree holder with at least 8‑12 years of relevant working experience in the cards or loans business
• A customer lifecycle mindset, ensuring the right card or loan is matched to the right customer segment for long‑term value
• Strong grasp of Singapore’s retail financial services landscape and MAS regulations.
• Deep experience in digital acquisition platforms and data‑led growth strategies.
• Experience in driving customer onboarding projects as business owner, digitisation, or a similar role in the banking or financial services sector.
• Knowledge of credit card products and regulatory requirements.
• Good analytical and communication skills with ability to manage stakeholders and partnerships