Vice President, Card Fraud Investigator

United Overseas Bank; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A leading financial institution in Singapore is seeking a candidate to investigate alleged scam cases involving credit and debit cards. The role includes collaboration with the Singapore Police Force's Anti-Scam Centre, managing fraud follow-up processes, and contributing to anti-scam strategies. The ideal candidate should possess strong analytical skills and a proactive approach to fraud prevention. This position is crucial for maintaining the integrity of banking operations and ensuring compliance with regulations.

Responsibilities

• Investigate alleged scam cases on credit/debit cards.
• Work closely with the Anti-Scam Centre and other agencies.
• Manage end-to-end scam fraud follow-up processes.
• Collaborate with internal stakeholders to develop strategies.
• Lead case conferences and provide strategic recommendations.

Job description

Key Responsibilities

• Fraud Investigation: Investigate alleged scam cases on credit/debit cards according to Bank guidelines and regulatory requirements, including documenting case findings, evidence, and recommendations.
• Coordination with Authorities: Work closely with Singapore Police Force's Anti-Scam Centre and other external agencies, providing required documentation and intelligence.
• Case Management: Manage end-to-end scam fraud follow-up processes, including case conferences with customers when necessary.
• Internal Collaboration: Collaborate with internal stakeholders to develop anti-scam strategies, escalate scam advisories, and provide guidance on emerging fraud trends.
• Strategic Guidance: Lead case conferences and provide strategic recommendations for fraud prevention and mitigation.