Vice President, Behavioural Scientist, Transformation Group

300005 Chief Executive's Office_00002555; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

A leading financial institution in Singapore seeks a Vice President, Behavioural Scientist to enhance customer experiences through behavioral science initiatives. The role involves diagnosing behavioral biases, designing interventions, and analyzing their effectiveness to drive business impact. Ideal candidates will have a strong understanding of behavioral psychology, statistical analysis skills, and the ability to thrive in dynamic environments. This position offers an exciting opportunity to influence banking practices profoundly.

Qualifications

• Degree in a field related to Economics, Psychology, or Behavioral Science is preferred.
• Deep understanding of behavioral science and economics.
• Experience in statistical analysis using R or Python.

Responsibilities

• Identify behavioral barriers affecting customer decisions.
• Design and set up behaviorally-informed interventions.
• Conduct analysis of intervention effectiveness.
• Develop and conduct behavioral science trainings.

Skills

Statistical analysis on R

Statistical analysis on Python

Understanding of behavioural science

Interest in Customer Experience

Education

Degree in Economics, Psychology, or related field

Advanced degree in relevant field

Job description

Job Description - Vice President, Behavioural Scientist, Transformation Group (WD70892)

Job Description

Vice President, Behavioural Scientist, Transformation Group - (WD70892)

Business Function

Here at the DBS Transformation Group, we focus on nurturing the culture of the “World’s Best Bank” (Global Finance - 2016, 2018, & 2022) and Best Bank in the World (Euromoney - 2019 & 2021). Our approach is a combination of both science and art. We immerse our stakeholders in the world of design thinking and experimentation, drive rigorous creativity along our pipeline, and build connections between corporate entrepreneurs and start-ups. We are a cross‑disciplinary team focused on the invention of solutions that will radically improve the way people live, work and play. We are passionate and committed to making banking joyful (while having lots of fun)!

Job Purpose

The Transformation Group’s Customer Experience Strategy team is looking for a Behavioural Scientist who will be part of the team driving behavioural science projects at DBS. You will be involved in driving CX & business impact by applying behavioural science. To do so, you will uncover behavioural biases and barriers that are affecting customer decisions and behaviours, design behaviourally‑informed interventions for experimentation, and upskill the bank on behavioural science. The right candidate is someone who is passionate about improving customer experiences and business outcomes by scaling behavioural science and rigorous experimentation at the bank.

Responsibilities

• Diagnosis of relevant behavioural barriers, biases and heuristics for given CX / business problems
• Designing of behaviourally‑informed interventions
• Designing the set‑up of (quasi)‑experiments (hypothesis statement, identification of success metrics, set‑up of control/treatment or pre/post groups, etc)
• Analysis of intervention effectiveness (e.g. running of regressions, t‑tests, chi‑squared tests, etc)
• Developing and conducting behavioural science trainings

Requirements

• Degree in a field related to Economics / Social or Cognitive Psychology / Behavioural Science / Statistics / Data Analytics / Consumer Behaviour is preferred but not required (an advanced degree in any of these fields is preferred but not required)
• Have an interest in and deep understanding of behavioural / psychological science or behavioural economics
• Experienced and comfortable with running statistical analysis on R, or Python
• Have an interest in Customer Experience and customer research
• A self‑starter and collaborator that flourishes in a fast‑paced, ever‑changing and deadline‑driven environment