Vice President, Account Management

MasterCard Worldwide; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

MasterCard Worldwide is seeking a Vice President, Account Management to lead Mastercard's regional relationship with a leading bank across Asia Pacific markets. You will develop strategic account plans, manage profitability, and build senior-level relationships with decision-makers to drive volume growth and revenue across multiple markets.

The role requires extensive senior management experience in consumer card businesses, strong P&L acumen, and a proven ability to influence cross-functional

Qualifications

• Extensive senior management experience across multiple markets in consumer product development and relationship management.
• Proven track record in commercial and consumer card businesses, ideally with regional exposure.
• Strong commercial and financial acumen with deep understanding of retail banking P&L drivers.
• Exceptional negotiation skills and ability to create mutually beneficial solutions.
• Collaborative leadership style leading cross-functional teams across markets.
• MBA preferred; Bachelor's degree or equivalent minimum.

Responsibilities

• Develop, maintain, and execute annual and multi-year strategic account plans and objectives.
• Manage customer relationships and profitability across markets, collaborating with local account teams.
• Build strong relationships with decision-makers and influencers at the customer bank.
• Coordinate with Mastercard cross-functional teams to ensure delivery of customer initiatives.
• Identify and implement strategies to drive Mastercard-branded volume growth and net income.
• Partner with customer business leads to present new opportunities and product propositions.
• Ensure compliance with all Customer Business Agreements and contractual obligations.
• Conduct quarterly business reviews and annual planning sessions across markets.
• Develop business cases for new revenue opportunities and support market strategies.

Skills

Senior leadership

Relationship management

Strategic thinking

Cross-functional collaboration

Education

MBA

Bachelor's degree

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vice President, Account Management

Overview

This role offers an exciting opportunity to manage all aspects of Mastercard’s relationship with a leading regional bank across multiple Asia Pacific markets.

As the Regional Account Lead, you will:

• Drive annual and multi-year strategic account planning, priority setting, and joint strategy development with the customer.
• Deliver key outcomes including volume and share growth, new and incremental revenue streams, and successful implementation of innovative platforms and solutions.
• Partner with customer teams and Mastercard cross-functional stakeholders to create impactful payment programs that maximize segment penetration and revenue across markets.

The ideal candidate is a commercially pragmatic business developer with strong relationship management and influencing skills, solid payments industry experience (preferably in Business Development or Product Management on the issuer side), and comfort with technology. Applicants must have sound knowledge of retail electronic payments/cards from an issuing, acquiring, or network perspective.

Have you:

• Led multi-market teams serving large clients across diverse product and solution needs?
• Managed significant consumer or commercial card portfolios or held senior roles in a bank’s payments business?
• Worked across multiple markets or managed high-impact teams regionally?

Role

• Develop, maintain, and execute annual and multi-year strategic account plans and objectives.
• Manage customer relationships and profitability across markets, collaborating with local account teams.
• Build strong relationships with decision-makers and influencers at the customer bank across retail, commercial, and functional verticals.
• Coordinate with Mastercard cross-functional teams to ensure delivery of customer initiatives.
• Identify and implement strategies to drive Mastercard-branded volume growth and net income.
• Partner with customer business leads to present new opportunities and product propositions that deliver incremental value.
• Ensure compliance with all Customer Business Agreements and contractual obligations.
• Conduct quarterly business reviews and annual planning sessions across markets.
• Develop business cases for new revenue opportunities and support market strategies to increase share, volume, and loyalty through innovative programs.

All About You

• Extensive senior management experience across multiple markets in consumer product development and relationship management.
• Proven track record in commercial and consumer card businesses, ideally with regional exposure.
• Strong commercial and financial acumen, with deep understanding of retail banking P&L drivers, especially payment products.
• Exceptional negotiation skills and ability to create mutually beneficial solutions.
• Collaborative leadership style with ability to lead cross-functional and cross-market teams independently.
• Agile thinker who adapts to dynamic customer needs and evolving business environments.
• Ability to integrate knowledge across marketing, operations, and risk disciplines.
• Skilled in building relationships at all levels, including senior management.
• In-depth knowledge of the payments industry and retail banking-card program dynamics.
• Assertive, proactive, and influential personality with strong presence and persistence.
• Outstanding written, verbal, and presentation communication skills.
• Education: MBA preferred; Bachelor’s degree or equivalent minimum.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.