Venue Experience Executive

Arts House Group; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading event management organization is seeking a Venue Experience Executive to oversee daily operations at performing arts venues. The role includes supervising staff, coordinating events, and ensuring high service standards. Ideal candidates should possess a Diploma or Degree in Hospitality or Event Management, with at least 5 years of experience in venue management. Effective leadership and interpersonal skills are essential. This is a 2-year contract requiring shift work during evenings, weekends, and public holidays.

Qualifications

• 5 years of relevant experience in venue or event management.
• Ability to lead teams and manage multiple tasks under pressure.
• Able to work evenings, weekends, and holidays as required.

Responsibilities

• Supervise and train Venue Experience Executives and casual ushers.
• Oversee event-day front-of-house operations.
• Manage incidents and VIP guest interactions.
• Document operational updates for senior management.
• Enhance service standards and visitor satisfaction.

Skills

Strong interpersonal skills

Organisational skills

Customer service experience

Incident handling

Education

Diploma or Degree in Hospitality or Event Management

Job description

Role Overview

The Venue Experience Executive supports the Venue Experience Manager in daily front-of-house operations and team supervision. The role ensures seamless coordination of events and consistent delivery of service standards across the performing arts venues.

1. Team Supervision & Training

• Supervise and guide Venue Experience Executives and casual usher pool on shifts

• Support recruitment and training initiatives and maintain service quality among FOH staff and ushers.

2. Front-of-House Operations

• Oversee and coordinate event-day FOH operations that includes setup, ticket checking, ushering, and patron assistance.

• Lead and brief casual ushers before events and oversee their performance.

• Manage on-site incidents, lost & found items, and patron queries.

• Conducts FOH tours

• Assist in planning and executing FOH operations for performances and events.

• Supervise event-day FOH teams, ensuring smooth visitors management and service delivery.

3. Operations Management

Assume role of Duty Manager and act as the senior representative of the Venue Experience team during assigned evenings, weekends, and public holidays to

• Make operational decisions in the absence of senior management.

• Respond to emergencies, safety incidents, and urgent client needs.

• Supervise on-site staff, ensuring smooth operations and adherence to standards.

• Document incidents, decisions, and operational updates for review by senior management.

• Serve as the point of contact for VIP guests and event organizers during off-hours.

4. Service & Experience Enhancement

• Monitor and uphold service standards and visitors’ satisfaction.

• Gather operational feedback and propose improvements to processes or visitor flow.

5. Administrative Duties

• Manpower planning, rostering, and documentation for team and ushers.

• Support budgeting and procurement activities.

Qualifications & Experience

• Diploma or Degree in Hospitality, Event Management, or related discipline.

• 5 years of relevant experience, preferably in venue or event management.

• Strong interpersonal and organisational skills

• Ability to lead teams and manage multiple tasks under pressure.

• Experience in customer service and incident handling.

• Able to work evenings, weekends, and public holidays as required by event schedules.

Additional Information

• This is a 2-year contract position.

• Shift duties are required. Shift hours [Day or Afternoon shift] , Weekend/PH as well as irregular hours. [No graveyard shift involved]