Vault Operations Officer

THE SAFE HOUSE SG PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading precious metal vault company in Singapore seeks a Vault Operations Team member to manage logistics and client services for high-value items. The ideal candidate is bilingual in English/Chinese, has a diploma or equivalent, and demonstrates a strong customer service mindset. This position offers relevant training and benefits, including health insurance.

Benefits

Health insurance

Qualifications

• 1 year of experience in logistics, admin support, or customer service preferred.
• Must be physically fit.
• Willingness to learn in a dynamic industry.

Responsibilities

• Manage logistics for high-value precious metals.
• Build trust with clients through meticulous care.
• Assist clients with services like Safe Deposit Box.

Skills

Logistics management

Customer service

Bilingual (English/Chinese)

Computer literacy (MS Excel, Word, PowerPoint)

Education

Minimum diploma or 'A' level

Job description

The Safe House, located in The Reserve, is Singapore's largest privately owned precious metal vault. As part of the Vault Operations Team, you would:

• Manage the logistics of high-value precious metals like gold and silver.
• Build trust with clients by meticulously storing goods, ensuring regular audits are passed.
• Assist clients with our suite of services, like opening a Safe Deposit Box.
• Contribute in a collaborative environment to improving vault operations and workflows.
• Assist in answering queries via phone, e-mail, or video calls, and bring clients on tours in a world class vault.
• Other ad-hoc duties as directed.

Requirements

• Minimum diploma or "A" level or equivalent.
• 1 year of experience in logistics, admin support, customer service, or related fields is added advantage.
• Must be physically fit.
• Have a good command of English/Chinese and be able to write and converse well.
• Computer literacy (MS Excel, Words, and PowerPoint)
• Above all, an attitude that is keen to learn in an industry that is constantly evolving.

The Ideal Candidates

• Have a operational and efficient mindset.
• Self-initiated team player who actively shares concepts, and innovative ideas and contributes actively to the success of the company.
• You will be guided by an experienced team with decades in the precious metal industry. Relevant training will also be provided. (Customs Declaration Course, etc.)
• Our suite of benefits include health insurance.

Interested parties should apply to this application or drop us an email at [e-mail]. We regret to inform that only shortlisted candidates will be contacted.

For those interested to learn more, the position was recently featured on The Straits Times:

https://www.straitstimes.com/multimedia/graphics/2025/10/vault-manager-gold-silver/index.html